Your best people shouldn't be
resetting passwords.
Rallied is an AI technician that connects to your entire stack and resolves L1 tickets autonomously. Chat with it in Slack or Teams like a real coworker — or let it work tickets directly in your PSA.
Built For
MSP owners & service managers
Your L2 and L3 engineers are resetting passwords and unlocking accounts instead of doing project work that grows the business. That’s margin walking out the door every month.
Growing MSPs
Hiring another L1 tech costs $50K and takes months to ramp. You don’t have the headcount — but you’ve got the ticket volume. Something has to give.
MSPs burned by “AI tools”
You gave Pia or Rewst a real shot. Months of setup. Someone’s full-time job to manage it. And it still suggests next steps instead of doing the work.
Always On, Always Working
Hey — I can't connect to VPN this morning. Getting “authentication failed” every time I try. Have a client call in 20 mins, kinda urgent.
— Sarah Chen, 2 min ago
Checked Entra ID — Sarah's account was locked after 3 failed MFA attempts. Unlocked the account and confirmed VPN access is restored. just now
Hey Sarah — your account was locked after a few failed login attempts. I've unlocked it, so you should be able to connect to VPN now. You'll get an MFA prompt. Let me know if you hit any issues. just now
Resolves L1 tickets
Password resets, account unlocks, mailbox permissions, group membership changes. Rallied executes the fix, notifies the user, and updates the ticket.
Triages & dispatches
Gathers context from the client, categorizes by priority, pulls docs from IT Glue or Hudu, and routes to the right tech.
Onboards & offboards
New hire Monday? M365 license, AD account, security groups, RMM agent, PSA update — from a single message or ticket. Termination Friday? Revoke access, reclaim licenses, update docs.
How It Works
Kickoff call
We map your stack and scope which L1 workflows Rallied handles first.
Connect & deploy
We connect your tools, set permissions, and go live the same week. Slack, Teams, or PSA-only — your choice.
14-day hypercare
We tune workflows, fix edge cases, and expand permissions as you build trust. Then Rallied runs on its own.
Why MSPs Hire Rallied
Other AI tools need a full-time admin
One MSP owner described having a “nearly full-time AI trainer on staff for 2+ years.” Another called their tool a “trainwreck of fail.” Rallied doesn't need a dedicated admin or months of training. Connect your tools. It starts working.
Does the work, not just suggestions
Most AI tools summarize tickets and suggest next steps. Rallied resets the password, unlocks the account, grants the permission, notifies the user, and closes the ticket. The tech never opens it.
50–100 hours/month in L1 labor
Your MSP handles 200–400 L1 tickets a month. At 15 minutes each, that's $7K–$15K/month in tech time on work your best people shouldn't be doing.
Running by Friday, not next quarter
Most MSP AI tools take months to implement. Rallied connects to your stack and starts resolving tickets the same week.
Frequently Asked Questions
“What if it breaks something?”
You decide what Rallied can do autonomously and where it needs to ask a human first. As you get comfortable, you expand what it handles on its own.
“We've tried AI tools before.”
We know. The market is full of workflow engines with an LLM tacked on. Most can't do 50% of what they claim during the sales call. Rallied connects to your actual PSA, RMM, and M365. It doesn't write summaries — it resets passwords, unlocks accounts, and closes tickets. If it doesn't work, you'll know within the first week.
“How long until it's actually running?”
Kickoff call, connect your tools, Rallied starts working. Same week. No 6-month implementation. No training dataset. No dedicated admin.
“Can't I just hire another L1 tech?”
You can. But your next hire will spend 60% of their time on password resets and account unlocks. Rallied handles that work so every tech on your team focuses on what actually grows the business.
Your Next Tech Starts This Week
Book a free 30-minute call. We'll scope your deployment, map your integrations, and tell you exactly what Rallied can handle from day one.