Your best people shouldn't be
resetting passwords.
Most MSP tools suggest what to do. Rallied connects to your entire stack and handles the work your team shouldn’t be doing — password resets, account unlocks, onboarding, offboarding. No workflows to build.
Built For
MSP owners & service managers
Your L2 and L3 engineers are resetting passwords and unlocking accounts instead of doing project work that grows the business. That’s margin walking out the door every month. Rallied handles the grunt work so your engineers stay on billable projects.
Growing MSPs
Hiring another L1 tech costs $50K and takes months to ramp. You don’t have the headcount — but you’ve got the ticket volume. Something has to give.
MSPs burned by “AI tools”
You gave Pia or Rewst a real shot. Months of setup. Someone’s full-time job to manage it. And it still suggests next steps instead of doing the work.
Why MSPs Hire Rallied
Does the work, not just suggestions
Your tools already know the answer. They just don’t execute. Rallied resets the password, unlocks the account, grants the permission, notifies the user, and closes the ticket. The tech never opens it.
Other AI tools need a full-time admin
One MSP owner described having a “nearly full-time AI trainer on staff for 2+ years.” Another called their tool a “trainwreck of fail.” Rallied doesn't need a dedicated admin or months of training. Connect your tools. It starts working.
Running by Friday, not next quarter
Most MSP AI tools take months to implement and charge five figures for a “forward deployed engineer.” Rallied connects to your stack the same week. No implementation fee.
$7K–$15K/month in tech time on automatable work
Your MSP handles 200–400 tickets a month that don’t need a human. At 15 minutes each, that’s 50–100 hours of tech time on work your best people shouldn’t be doing.
From open to closed. No tech involved.
Hey — I can't connect to VPN this morning. Getting “authentication failed” every time I try. Have a client call in 20 mins, kinda urgent.
— Sarah Chen, 2 min ago
Checked Entra ID — Sarah's account was locked after 3 failed MFA attempts. Unlocked the account and confirmed VPN access is restored. just now
Hey Sarah — your account was locked after a few failed login attempts. I've unlocked it, so you should be able to connect to VPN now. You'll get an MFA prompt. Let me know if you hit any issues. just now
Resolves L1 & L2 tickets
Password resets, account unlocks, mailbox permissions, group membership changes. Rallied executes the fix, notifies the user, and updates the ticket.
Triages & dispatches
Asks the end user the right questions, categorizes by priority, fills in triage fields, pulls docs from IT Glue or Hudu, and routes to the right tech.
Onboards & offboards
New hire Monday? M365 license, AD account, security groups, RMM agent, PSA update — from a single message or ticket. Contractor leaving next month? Schedule the offboard, revoke access, reclaim licenses.
How It Works
Kickoff call
We map your stack and scope which workflows Rallied handles first.
Connect & deploy
We connect your tools, set permissions, and go live the same week. Slack, Teams, or PSA-only — your choice.
30-day free trial
We handle everything. Our team tunes the integrations, catches edge cases, and expands what Rallied handles autonomously. After 30 days, it runs on its own.
Frequently Asked Questions
“What if it breaks something?”
You decide what Rallied can do autonomously and where it needs to ask a human first. As you get comfortable, you expand what it handles on its own.
“We've tried AI tools before.”
We know. The market is full of workflow engines with an LLM tacked on. Most can't do 50% of what they claim during the sales call. Rallied connects to your actual PSA, RMM, and M365. It doesn't write summaries — it resets passwords, unlocks accounts, and closes tickets. If it doesn't work, you'll know within the first week.
“How long until it's actually running?”
Kickoff call, connect your tools, Rallied starts working. Same week. No 6-month implementation. No implementation fee. No training dataset. No dedicated admin.
“Can't I just hire another L1 tech?”
You can. But your next hire will spend 60% of their time on password resets and account unlocks. Rallied handles that work for less than a quarter of the cost.
“We could just build this with Claude ourselves.”
Some MSPs do. But a Claude script doesn’t connect to your PSA, handle MFA, manage multi-tenant permissions, or maintain guardrails across 50 client environments. Rallied is managed infrastructure — not a weekend project.
Your Next Tech Starts This Week
Book a free 30-minute call. We'll scope your deployment, map your integrations, and tell you exactly what Rallied can handle from day one.