ConnectWise PSA pricing in 2026: What you'll actually pay
If you're researching ConnectWise PSA for your MSP, you've probably noticed something frustrating: they don't publish their prices. While most software companies list their plans online, ConnectWise requires you to request a custom quote. This makes budgeting difficult, especially when you're trying to compare options.
We've gathered data from review sites, user reports, and third-party sources to give you a realistic picture of what ConnectWise PSA actually costs. We'll break down the three pricing tiers, reveal the hidden fees many MSPs overlook, and compare ConnectWise to alternatives with transparent pricing.
What is ConnectWise PSA?
ConnectWise PSA (formerly ConnectWise Manage) is a Professional Services Automation platform built for MSPs. It's designed to be the central operating system for your business, handling everything from ticketing and project management to billing and CRM.
The platform has been around for over 28 years and claims that 2 out of 3 top MSPs use it. With 300+ API integrations, it connects to most major tools in the MSP ecosystem including RMM platforms, accounting software, and documentation tools.
Here's what the core platform includes:
- Help desk and ticketing manage service requests and track issues
- Time tracking log billable and non-billable time by client or project
- Project management track milestones and deliverables
- Billing and invoicing automate recurring billing and sync with accounting
- CRM track opportunities and manage sales pipelines
- Reporting business intelligence dashboards and custom reports
ConnectWise also sells separate modules like ScreenConnect for remote access, ConnectWise Automate for RMM, and ConnectWise CPQ for quoting. These add to your total cost if you need them.
ConnectWise PSA pricing tiers explained
ConnectWise organizes PSA into three tiers: Basic, Standard, and Premium. While they don't publish prices, third-party data gives us estimates to work with.
The three tiers at a glance
| Tier | Estimated Price | Best For |
|---|---|---|
| Basic | ~$35/user/month | Small teams, limited projects |
| Standard | ~$45-55/user/month | Most MSPs (most popular tier) |
| Premium | ~$65+/user/month | Larger teams needing advanced features |
Note: These are estimates from TrustRadius and third-party sources. Actual pricing varies by technician count, contract length, and modules selected.
Source: TrustRadius
Basic tier features
The entry-level tier covers the essentials:
- Ticketing and project management (limited to 3 projects)
- Asset management (Configuration)
- Finance and billing
- Email connector
- Workflow automation
- Calendar synchronization
- Mobile application
- MSP/RMM integration
- Customer portal
- Basic support (chat, email, community)
This tier works for very small MSPs or those just getting started with a PSA. The 3-project limit is the main constraint that pushes growing teams to upgrade.
Standard tier features
Standard is ConnectWise's most popular tier. It adds:
- Unlimited projects
- ConnectWise Chat
- Agreement management
- Procurement and inventory
- GL integration
- Change approvals
- User-based billing
- Knowledge base
- Office 365 billing, monitoring, and management
- Company and contact management
- Reporting and business analytics
- Standard support (adds phone support)
For most established MSPs, Standard hits the sweet spot. You get the project management flexibility and integrations you need without the Premium price tag.
Premium tier features
The top tier includes everything in Standard plus:
- Marketing campaign management
- Cloud database access
- Sandbox environment
- Cisco Simple IT billing, monitoring, and management
- Cloud infrastructure billing, monitoring, and management
- Sales team management
- Location management
- Management approvals
- Achievement system
Premium makes sense for larger MSPs with complex needs or those managing multiple locations.
Source: ConnectWise Feature Comparison
Hidden costs beyond the subscription
The monthly per-user fee is just the starting point. Here's what else you need to budget for.
Implementation costs
ConnectWise PSA is complex software. Most MSPs need professional help to set it up properly.
| Business Size | Estimated Implementation Cost |
|---|---|
| Small business | $500 - $2,000 |
| Mid-market | $5,000 - $10,000 |
| Enterprise | $10,000 - $20,000+ |
Implementation typically includes initial setup, data migration from your previous system, and workflow configuration. Based on user reports, complex setups can take several months to complete.
Source: SuperOps ConnectWise Pricing Guide
Training and productivity loss
New users frequently report that ConnectWise takes weeks to months to learn. The interface isn't intuitive for first-time users, and the depth of features means there's a real learning curve.
During this ramp-up period, your team's productivity typically dips as they navigate unfamiliar workflows and figure out how to accomplish tasks they could do quickly in their previous system.
ConnectWise University is included with your subscription and provides training materials, but your team still needs to dedicate time to go through them.
Support tiers
Basic support is included, but it's limited:
| Support Level | What's Included | Cost |
|---|---|---|
| Basic | Chat, email, online assets, community | Included |
| Standard | Everything in Basic + phone support, extended hours | Additional purchase |
| Premium | Everything in Standard + 24/7/365 support, dedicated CRM, faster response | Additional purchase |
Many MSPs find they need at least Standard support for critical issues.
Optional add-ons
Several features cost extra:
- ConnectWise Chat (optional in Basic)
- Cloud database access
- Advanced marketing
- Sub-contractor licenses
- Streamline IT licenses
ScreenConnect pricing (published)
The only ConnectWise product with published pricing is ScreenConnect, their remote access tool:
| Plan | Annual Price | Monthly Price | Sessions |
|---|---|---|---|
| One | $30/month | N/A (annual only) | 1 limit |
| Standard | $45/month | $59/month | Up to 3 per tech |
| Premium | $55/month | $69/month | Up to 10 per tech |
If you need remote access (and most MSPs do), this is an additional cost on top of your PSA subscription.
What real users say about value
User sentiment on ConnectWise PSA is mixed. Here's what the numbers show.
Review site ratings
| Metric | Rating | Source |
|---|---|---|
| Overall rating | 4.1/5 | GetApp |
| Value for money | 3.8/5 | GetApp |
| Ease of use | 3.7/5 | GetApp |
| Features | 4.1/5 | GetApp |
| Customer support | 3.7/5 | GetApp |
The 3.8/5 value rating tells the story: some users find it worth the investment, others don't.
Positive perspectives
Some MSPs swear by ConnectWise. Here's what they like:
Common complaints
Other users have regrets:
Performance is another pain point: 82% of 33 reviews mentioning speed report lag and slowdown issues.
Source: Capterra
ConnectWise PSA alternatives with transparent pricing
If ConnectWise's opaque pricing and complex implementation don't appeal to you, several competitors publish their prices upfront. For a broader comparison, see our guide to the best PSA software for MSPs.
SuperOps
SuperOps is a unified PSA+RMM platform that takes the opposite approach to pricing: everything is published online.
| Plan | Price | What You Get |
|---|---|---|
| Standard PSA Only | $89/technician/month | Ticketing, automations, billing, Monica AI |
| Pro | $149/technician/month | PSA + RMM, 150 endpoints per tech |
| Super | $179/technician/month | Everything in Pro + advanced automation, reporting, chat |
| Super Plus | $2.00-$3.00/endpoint/month | Per-endpoint pricing for larger teams |
SuperOps includes a 14-day free trial with no credit card required. They also claim no setup fees and no cancellation fees.
Source: SuperOps Pricing
HaloPSA
HaloPSA offers a single all-inclusive plan with no tiered features.
| Metric | Price |
|---|---|
| Per agent/month | £69 (~$87 USD) |
| Minimum onboarding fee | £3,200 (~$4,050 USD) |
Everything is included: service desk, CRM, portal, analytics, AI, contracts, billing, stock management, projects, and time tracking. They also offer 250+ free integrations.
HaloPSA has made a public commitment not to sell or merge for a rolling 10-year period, which may appeal to MSPs worried about platform stability.
Source: HaloPSA Pricing
Why transparent pricing matters
When pricing isn't published, you face several risks:
- Budgeting difficulty you might spend hours on demos only to receive a quote far beyond your budget
- Contract surprises terms may include clauses that increase prices at renewal
- Bait and switch concerns quoted prices can change during the sales process due to "additional requirements"
Transparent alternatives let you calculate costs before talking to sales, compare options objectively, and budget with confidence.
Making your ConnectWise PSA decision
If you're considering ConnectWise, here's how to approach it.
Define your requirements first
Before requesting a quote, know exactly what you need:
- How many technicians need access?
- Which modules do you require (PSA only, or PSA + RMM + remote access)?
- What integrations are essential?
- What's your expected growth over the contract term?
Ask detailed questions during the quote process
Don't rely on what the sales team volunteers. Ask specifically:
- What's the total cost per technician across all needed modules?
- What's included vs. additional cost in each tier?
- What's the contract length and what are the terms?
- Are there price increase provisions at renewal?
- What are typical implementation timelines and costs?
- What support is included vs. charged separately?
Compare total cost of ownership
Don't just compare monthly subscription fees. Factor in:
- Implementation costs
- Training time and productivity loss
- Support tier upgrades
- Add-on modules you might need
- Consultant fees for customization
Consider the alternatives
Request demos from transparently-priced competitors like SuperOps or HaloPSA. Compare:
- Total cost clarity
- Implementation timelines
- Feature parity for your specific needs
- Long-term scalability costs
A simpler alternative for MSPs drowning in tickets
If you're looking at ConnectWise PSA because you need better ticket management, there's another option to consider. While ConnectWise helps you organize tickets, it doesn't actually resolve them for you.
At Rallied, we take a different approach. Our AI Technician doesn't just track tickets, it resolves them. Password resets, account unlocks, mailbox permissions, group membership changes the repetitive L1 work that eats up your team's day gets handled automatically.
Here's the difference: ConnectWise takes months to implement and requires consultants to configure. Rallied is running within days. ConnectWise charges for every module separately. We charge a simple per-ticket fee with no hidden fees or long-term contracts.
If your goal is to reduce your ticket backlog without adding headcount, book a demo and see how autonomous ticket resolution works.
Frequently asked questions about connectwise psa pricing
Q1: Why doesn't ConnectWise publish PSA pricing publicly?
ConnectWise uses a quote-based model where prices are customized based on your business size, technician count, selected modules, and contract terms. They argue this allows them to tailor pricing to your specific needs, though it makes comparison shopping difficult.
Q2: How much does ConnectWise PSA cost per user per month?
Based on third-party estimates from TrustRadius and Vendr data, ConnectWise PSA ranges from approximately $35-$65 per user per month depending on the tier. However, actual pricing varies significantly based on your specific requirements and negotiation.
Q3: What is the total cost of ownership for ConnectWise PSA?
Beyond the subscription, budget for implementation ($500-$20,000+ depending on size), training time, support tier upgrades, and optional add-ons. Vendr data shows average annual costs of $9,000 for smaller deployments and $85,000+ for enterprise deals.
Q4: Does ConnectWise PSA require implementation consultants?
While not strictly required, most MSPs use ConnectWise's professional services or third-party consultants for implementation. The platform's complexity means DIY setup often leads to frustration and longer time-to-value.
Q5: Are there cheaper alternatives to ConnectWise PSA with similar features?
Yes. SuperOps offers unified PSA+RMM starting at $89/technician/month with transparent pricing. HaloPSA offers an all-inclusive plan at approximately $87/agent/month. Both publish their pricing upfront and claim faster implementation.
Q6: What's the difference between ConnectWise PSA and ConnectWise Manage?
They're the same product. ConnectWise Manage was rebranded to ConnectWise PSA. If you see references to "Manage" in older documentation or reviews, it's referring to the same platform.
Frequently Asked Questions
Why doesn't ConnectWise publish PSA pricing publicly?
ConnectWise uses a quote-based model where prices are customized based on your business size, technician count, selected modules, and contract terms. They argue this allows them to tailor pricing to your specific needs, though it makes comparison shopping difficult.
How much does ConnectWise PSA cost per user per month?
Based on third-party estimates from TrustRadius and Vendr data, ConnectWise PSA ranges from approximately $35-$65 per user per month depending on the tier. However, actual pricing varies significantly based on your specific requirements and negotiation.
What is the total cost of ownership for ConnectWise PSA?
Beyond the subscription, budget for implementation ($500-$20,000+ depending on size), training time, support tier upgrades, and optional add-ons. Vendr data shows average annual costs of $9,000 for smaller deployments and $85,000+ for enterprise deals.
Does ConnectWise PSA require implementation consultants?
While not strictly required, most MSPs use ConnectWise's professional services or third-party consultants for implementation. The platform's complexity means DIY setup often leads to frustration and longer time-to-value.
Are there cheaper alternatives to ConnectWise PSA with similar features?
Yes. SuperOps offers unified PSA+RMM starting at $89/technician/month with transparent pricing. HaloPSA offers an all-inclusive plan at approximately $87/agent/month. Both publish their pricing upfront and claim faster implementation.
What's the difference between ConnectWise PSA and ConnectWise Manage?
They're the same product. ConnectWise Manage was rebranded to ConnectWise PSA. If you see references to 'Manage' in older documentation or reviews, it's referring to the same platform.