6 best PSA software for MSPs in 2026: tested and compared

The best PSA software for MSPs in 2026 depends on team size and stack. HaloPSA suits growing MSPs that want one all-inclusive plan, SuperOps, Syncro and Atera suit teams that want PSA and RMM in one product, and ConnectWise PSA and Autotask suit large MSPs that can fund a long implementation.

Most MSPs stay on the wrong PSA for years because switching feels impossible. The current tool is clunky and your technicians complain about it daily, but migrating the data, retraining the team and disrupting operations for months keeps you where you are.

A PSA runs ticketing, time tracking, billing, project management and reporting in one place, so a bad fit costs you every day in slower techs, missed billable time and little visibility into which clients make money. This guide compares six PSA tools with published pricing where it exists and a plain view of who each one fits. It also covers where Rallied fits, since it closes tickets inside ConnectWise, Autotask and HaloPSA, whichever of those you run.

What is PSA software for MSPs?

PSA stands for Professional Services Automation. For an MSP, PSA software (also searched as PSA management software) is the system that connects your technicians, your clients and the business side of the company: tickets, time, contracts and invoices. Gartner's definition of the category adds a detail that matters for MSPs, which is that multitenancy is foundational because users support many customer accounts at the same time.

At minimum, a PSA handles:

• Ticketing, where client issues are logged, routed and closed
• Time tracking, so billable hours land on the right client and agreement
• Billing and invoicing, which turns tracked time and contracts into revenue
• Project management for larger client engagements
• A CRM for client relationships and sales opportunities
• Reporting on SLA performance and client profitability

Any MSP with more than a handful of clients and technicians needs one. Once spreadsheets and email stop keeping up with the work, you need a PSA, and the open question is which one.

PSA vs RMM: what each one does

Rev.io's guide puts the split in six words: PSA covers people, projects and payments, while RMM covers devices, monitoring and maintenance. The RMM watches endpoints, patches software and raises alerts. The PSA tracks the ticket that alert creates, the time a tech spends on it and the invoice it ends up on.

That split drives the biggest decision on this list. Some MSPs run a standalone PSA next to a separate RMM so they can pick the best tool for each job. Others want a unified PSA-RMM platform, where alerts create tickets automatically and technicians stay in one interface. HaloPSA and ConnectWise PSA sit in the first group, Atera, SuperOps and Syncro sit in the second, and Autotask pitches a unified experience with Datto RMM. For the full comparison, read the difference between RMM and PSA.

How these PSA tools were evaluated

The six tools below represent different approaches to PSA software. Each was compared on:

• Whether pricing is published or sits behind "contact sales"
• Depth of ticketing, billing, reporting and project management
• How quickly a team gets productive
• Integrations with RMM, accounting and documentation tools
• Whether the tool still fits at 30 or more technicians

ConnectWise PSA, Autotask and SuperOps don't publish prices. ConnectWise and Autotask are included because so many MSPs run them, but their costs are not compared.

PSA software comparison at a glance

Tool	Starting Price	Free Trial	Best For	Standout Feature	PSA-RMM Type
HaloPSA	$99/agent/mo	30 days	Growing MSPs	All-inclusive pricing	Separate (250+ integrations)
Atera	$129/tech/mo	30 days	AI-focused teams	AI Copilot + unlimited endpoints	Unified
SuperOps	Per endpoint, quote	Yes	Unified platform seekers	Endpoints, patching and tickets in one platform	Unified
Syncro	$129/user/mo	14 days	Simple pricing fans	No contracts, unlimited endpoints	Unified
ConnectWise PSA	Custom	Varies	Enterprise MSPs	Large integration catalog	Separate (Asio platform)
Autotask PSA	Custom	Demo	Datto RMM shops	Tight RMM integration	Unified

1. HaloPSA

Best for: Growing MSPs wanting flexible, all-inclusive pricing

HaloPSA sells one plan with every feature included, so there are no tiers and no upgrade fees down the road. You pay per agent. The US price on annual billing is $99 per agent per month for up to 24 agents, then $95, $89 and $85 as you pass 25, 50 and 100 agents. The company now markets itself as Halo, one platform covering IT, customer and enterprise service, with the MSP product listed as Managed Services (PSA), and halopsa.com forwards to that site.

The company has also made an unusual commitment: a 10+ year rolling agreement not to sell or merge. For MSPs burned by acquisition-driven feature changes or product sunsets, that matters.

Key features:

• ITIL-aligned ticketing with smart notifications
• Project management with pipeline visibility
• Built-in CRM for sales tracking
• 250+ integrations including Pax8 and IT Glue
• AI capabilities built into the platform
• Self-service customer portal

Pros:

• Transparent, all-inclusive pricing
• No feature restrictions based on plan tier
• Strong automation and reporting
• Named a Challenger in the 2026 Gartner Magic Quadrant for IT Service Management Platforms

Cons:

• Complex initial setup
• Learning curve for new users
• An onboarding package is required, priced by scope

Who it's for: MSPs with 5 to 50 technicians who want predictable costs without hitting feature limits. The setup work pays off if you have someone who can configure it properly.

More detail: what MSPs actually pay for HaloPSA, HaloPSA's AI features and ConnectWise vs HaloPSA.

Source: HaloPSA pricing, HaloPSA Gartner

2. Atera

Best for: Small MSPs wanting AI automation and unlimited endpoints

Atera combines RMM, PSA and AI in one platform with per-technician pricing. The main difference from the rest of this list is unlimited endpoints, so the price stays the same whether a tech manages 100 devices or 10,000.

Atera has put most of its product effort into AI. Atera Copilot provides real-time device diagnosis, script generation and ticket summaries, and Atera says IT Autopilot goes further by resolving issues without a technician.

Pricing:

Plan	Annual Billing	Monthly Billing	Key Features
Pro	$129/tech/mo	$139/tech/mo	RMM, PSA, AI Copilot, Splashtop (2 concurrent)
Growth	$159/tech/mo	$189/tech/mo	Mac and Linux, unlimited Splashtop, 11 preset reports
Power	$209/tech/mo	$249/tech/mo	Custom analytics reports, 12-month audit log
Superpower	Custom	Custom	SSO, Network Discovery, 7-year audit log, HIPAA BAA

Add-ons: Network Discovery ($29/tech/mo). AI Copilot is included in every plan.

Pros:

• Unlimited endpoints per technician
• AI features built into the platform
• 30-day free trial, no credit card required
• Gartner Visionary in Endpoint Management

Cons:

• Mac and Linux support starts on the Growth plan
• Higher starting price than some competitors
• Fewer advanced PSA features than dedicated PSAs

Who it's for: Small to mid-sized MSPs and IT departments that want AI automation and don't want to count endpoints. The unlimited device model works well when each technician manages a large number of machines.

More detail: Atera pricing explained and our Atera review.

Source: Atera MSP pricing

3. SuperOps

Best for: MSPs wanting unified PSA-RMM in one product

SuperOps was built as a single platform rather than two acquired tools stitched together, which is why PSA and RMM work share one interface. In 2026 it rebranded around what it calls Autonomous Endpoint Management: endpoint management, patching, ticketing and security share one queue, and AI agents work alongside technicians. SuperOps says every technician and agent is provisioned in your identity platform with assigned roles and permissions.

The platform includes Monica, an AI assistant that learns from your interactions and gives contextual recommendations. SuperOps claims 40% of IT tasks resolve autonomously with its AI.

Pricing:

SuperOps no longer publishes per-technician prices. Its pricing page bills per endpoint per month with unlimited technicians at no extra charge, and every plan has a minimum of 150 endpoints. Prices come by quote and drop per endpoint as the fleet grows, and onboarding is free.

Plan	Price	Key Features
Prime	Quote, per endpoint	Endpoint management, patching, network monitoring, built-in ticketing and service desk
Prime Plus	Quote, per endpoint	Everything in Prime plus Apple and Android device management

Pros:

• Single platform rather than merged products
• Unlimited technicians on per-endpoint pricing
• Modern, clean interface
• Strong mobile app

Cons:

• Quote-only pricing with a 150-endpoint minimum
• Limited ticket customization in some areas
• Basic project management features

Who it's for: MSPs frustrated with clunky integrations between separate PSA and RMM tools. If PSA-RMM unification is your priority, SuperOps delivers it better than most.

More detail: SuperOps pricing, SuperOps vs HaloPSA and what autonomous endpoint management means for MSPs.

Source: SuperOps pricing

4. Syncro

Best for: MSPs prioritizing ease of use over advanced features

Syncro charges one flat monthly fee per user for unlimited endpoints, with no contracts and the option to cancel anytime. It now describes itself as one platform for RMM, PSA and Microsoft 365 security, and syncromsp.com points to its newer syncrosecure.com site.

Its newest addition is Agentic Service Delivery, which summarizes tickets and triages and dispatches them on the Team plan. Syncro's pricing page says triage and dispatch are free through January 2027, then usage-based with a monthly pool of free credits. Syncro also launched an MCP server that connects Syncro data to Claude, ChatGPT and Copilot, scoped to the roles your technicians already hold, so the AI tools read freely and act only with approval.

Pricing:

Plan	Annual Billing	Monthly Billing	Best For
Core	$129/user/mo	$159/user/mo	Small MSPs needing integrated RMM and PSA
Team	$179/user/mo	$209/user/mo	Growing MSPs needing advanced automation

Cloud Backup add-on: $1.90/user/month

Key differences between plans:

• Team adds Network Discovery, Entra ID sync, Security Baselines and M365 license billing.
• Both plans include unlimited endpoints and the core RMM and PSA features.

Pros:

• No contracts, month to month
• Unlimited endpoints
• Built-in Microsoft 365 management and security
• AI ticket summaries and triage on the Team plan
• 14-day free trial, no credit card

Cons:

• Shorter trial than some competitors
• Advanced features require the Team plan
• Smaller integration catalog than ConnectWise

Who it's for: Small to mid-sized MSPs who want simple, no-contract pricing and strong Microsoft 365 coverage. Automated installers make migration from an existing RMM or PSA a matter of hours rather than weeks, which suits teams without dedicated implementation staff.

More detail: Syncro pricing, Syncro's XMM platform explained and SuperOps vs Syncro.

Source: Syncro pricing

5. ConnectWise PSA

Best for: Enterprise MSPs needing extensive integrations

ConnectWise PSA has been the default for established MSPs for years. It connects to a very large catalog of partner and third-party tools, so if you need a PSA that talks to obscure tools or needs deep customization, ConnectWise is the safe choice.

It is part of the ConnectWise Asio platform, which provides a shared data layer across ConnectWise products. ConnectWise Sidekick adds AI ticket triage and resolution assistance.

Pricing: Custom (contact sales)

ConnectWise doesn't publish pricing, which tells you something about its target market. This is enterprise software with enterprise pricing and implementation timelines.

Key features:

• Time tracking by client, project or task
• Help desk management with SLA tracking
• Project management with milestone tracking
• Automated billing
• Sales management and CRM
• Reporting engine
• ConnectWise Sidekick AI assistance
• Asio platform integration

Pros:

• Very large integration catalog
• Mature, feature-complete platform
• Large community and plenty of training resources
• Handles complex enterprise setups

Cons:

• Opaque pricing
• Complex setup and learning curve
• Overkill for small MSPs

Who it's for: Established MSPs with 20+ technicians, complex needs and the people to run an implementation. If you need the deepest PSA available and have the team to support it, ConnectWise delivers.

More detail: our ConnectWise Manage review and what ConnectWise's AI does today.

Source: ConnectWise PSA

6. Autotask PSA

Best for: MSPs already running Datto RMM

Datto Autotask PSA is built to work closely with Datto RMM and other Datto products. Since Kaseya acquired Datto in 2022, it has been part of Kaseya's IT Complete platform.

Autotask's main selling point is the RMM-PSA workflow, with one click from ticket to device to remote session. The LiveMobile app gives technicians good mobile access in the field.

Pricing: Custom (contact sales)

Like ConnectWise, Autotask requires a sales call for pricing, which positions it as an enterprise purchase rather than a self-serve product.

Key features:

• ITIL-aligned ticketing with SLA management
• Unified RMM-PSA platform integration
• LiveMobile app for iOS and Android
• Account and opportunity management
• Project management and time tracking
• Document management per client
• Contract management with multiple billing options
• Inventory and procurement workflow
• 170+ integrations via open architecture

Pros:

• Tight integration with Datto RMM
• Strong mobile experience
• Part of the wider Kaseya and Datto stack
• Cloud-based with high uptime

Cons:

• Opaque pricing
• Complex interface
• Basic ticketing customization
• Works best only inside the Kaseya and Datto stack

Who it's for: MSPs already using or seriously considering Datto RMM. It makes sense if you're committed to Kaseya and Datto, and less so if you prefer mixing tools from different vendors.

More detail: Autotask pricing and ConnectWise PSA vs Autotask.

Source: Autotask PSA, Autotask features

How to choose PSA software for a growing MSP

Small MSPs (1 to 5 technicians):

Prioritize ease of use, quick setup and affordable pricing. Atera Pro and Syncro Core both get you running fast. SuperOps fits once you manage at least 150 endpoints, its plan minimum. Skip ConnectWise and Autotask for now, because they need implementation resources a team this size rarely has.

Growing MSPs (5 to 20 technicians):

Prioritize scalability, automation and reporting. HaloPSA gives the best balance of features and transparent pricing, and its single plan means no surprise upgrade costs as headcount rises. SuperOps or Syncro Team work well if you want unified PSA-RMM. The test for any shortlist is whether the tool still works when you hit 30 technicians.

Enterprise MSPs (20+ technicians):

Prioritize integrations, customization and support. ConnectWise PSA is the safe choice if you have the people to implement it properly. Autotask PSA makes sense if you're already a Datto RMM shop, because the integration with Datto RMM is tight. Budget for implementation consultants, training and ongoing admin.

Whatever your size, the best PSA is the one your technicians will actually use. A tool with every feature imaginable is worthless if the team works around it, so buy for what you need now rather than what you might need in five years. If you're weighing more options, see HaloPSA alternatives and our DeskDay review.

PSA options for project-led and contract-led MSPs

The six tools above suit ticket-heavy MSPs. PSOhub's 2026 guide argues that MSPs running on projects, contracts, co-managed IT and advisory work need a PSA that owns profitability from won deal to invoice. PSOhub describes itself as the only PSA built natively for HubSpot, and the same guide lists Accelo for service-and-project-heavy MSPs. Bear in mind that guide is written by PSOhub.

Both are worth a demo if most of your revenue is project work rather than recurring tickets. If projects are a smaller share, read how PSA project management works and HaloPSA's project management features before adding another tool.

Closing L1 tickets inside the PSA you choose

Every PSA above routes, time-tracks and bills L1 tickets well. The built-in AI varies: Atera pitches autonomous fixes through IT Autopilot, Syncro offers AI triage and dispatch on its Team plan, and ConnectWise Sidekick focuses on triage and resolution assistance. In a ConnectWise or Autotask shop, a password reset still waits in the queue for a tech to pick it up.

Rallied is an AI agent that closes MSP tickets in ConnectWise, Autotask and HaloPSA. It runs the fix in Microsoft 365 and your RMM (including NinjaOne), pulls the client's docs from IT Glue or Hudu during triage, and writes the notes and time entry back to the ticket. The ticket closes on the right board with time logged, which your billing and SLA reports depend on, and your techs keep their hours for project work.

Rallied is $300 a month, billed monthly, with 2,000 credits included. A ticket costs 1, 3 or 8 credits depending on how much work the agent did, and in Rallied's production data a charged ticket averages about 2.7 credits, which covers roughly 700 tickets in a typical month. A ticket the agent couldn't finish or wasn't allowed to act on is never charged.

See Rallied pricing, see how Rallied works with your PSA, or read why L1 tickets are killing your margins and the difference between ticket deflection and resolution. You can also see how it works on the homepage.

Questions to ask before you switch PSAs

The intro's problem is real: migration is the reason most MSPs stay put. Before you sign, get a straight answer to each of these:

• Does it integrate with your existing RMM, or do you want unified PSA-RMM?
• Can you realistically migrate your ticket history, contracts and client data, and who does the work?
• What's the true total cost once setup, training and add-ons like AI are included?
• Can it show you hours spent per client last month, which clients are profitable and whether you're hitting SLA response times?
• Does the vendor offer support that understands how an MSP runs?

For the tools that sit around your PSA, read Best MSP Software in 2026.

Frequently Asked Questions

What should I look for in PSA software for my MSP?

Look for ticketing that fits your workflow, billing that matches your contract types, and integrations with your existing RMM and documentation tools. Check that it can report hours per client, client profitability and SLA performance. The best PSA is the one your team will actually use daily.

How much does PSA software for MSPs typically cost?

Published pricing runs from $85 to $99 per agent per month for HaloPSA on annual billing, depending on team size, up to $249 per technician per month for Atera Power on monthly billing. Syncro Core and Atera Pro both start at $129 per technician on annual billing. ConnectWise PSA, Autotask and SuperOps, which now prices per endpoint, need custom quotes. Add implementation, training and add-ons such as AI before you compare.

Do I need separate PSA and RMM software or a unified platform?

It depends on your workflow. A PSA manages the business side (tickets, time, billing) and an RMM manages devices (monitoring, patching, alerts). Separate tools let you pick the best one for each job, while unified platforms like Atera, SuperOps and Syncro cut context switching and turn alerts into tickets automatically. Small MSPs often prefer unified; larger MSPs often run a standalone PSA.

Can I switch PSA software without losing my historical data?

Most modern PSAs offer migration tools or services, but how hard it is varies. HaloPSA and SuperOps emphasize guided imports, while ConnectWise and Autotask usually need professional services for large migrations. Always back up your data before switching.

How long does it take to implement PSA software for an MSP?

Simpler cloud tools like Syncro or SuperOps can be running in days. Platforms like ConnectWise PSA often take weeks or months once configuration, training and data migration are included. Budget time for your team to adjust to new workflows.

Does PSA software for MSPs include AI features?

Most do in some form. Atera offers Copilot and Autopilot, SuperOps includes Monica, Syncro added Agentic Service Delivery for ticket summaries, triage and dispatch, and ConnectWise offers Sidekick for triage and resolution assistance. Decide whether you need AI that suggests or AI that actually closes the ticket, then test it on your own queue.