HaloPSA pricing in 2026: What MSPs actually pay
HaloPSA costs £69 per agent per month (approximately $89 USD) with all features included in a single tier. There's a 5-agent minimum, and teams smaller than that pay a £3,200 onboarding fee. Unlike competitors who lock features behind upgrade tiers, HaloPSA gives you everything as standard: service desk, CRM, project management, billing, reporting, AI features, and 200+ integrations.
Here's what you actually pay, what's included, and how it compares to alternatives like ConnectWise and Autotask.
What is HaloPSA?
HaloPSA is a professional service automation platform built specifically for MSPs and IT service providers. It combines ticketing, CRM, project management, billing, and reporting into a single system. The company claims 5,000+ customers across 75+ countries and is recognized by Gartner as a Representative Vendor in the 2025 Market Guide for IT Service Management Platforms.
The core pitch is simple: one product, one price, everything included. No tiered plans. No surprise upgrade fees. No "contact sales" to unlock features.
For MSPs comparing options, our guide to the 6 best PSA software for MSPs in 2026 covers the full landscape.
HaloPSA pricing breakdown
Current pricing structure
| Cost Component | Price | Notes |
|---|---|---|
| Per agent/month (annual) | £69 (~$89 USD) | All features included |
| Minimum agents | 5 | Teams under 5 join waiting list |
| Onboarding fee (under 5 agents) | £3,200 | One-time setup cost |
| Non-profit discount | 15% off | Charities, educational institutions |
| Billing options | Annual or monthly | Annual typically offers savings |
Source: HaloPSA pricing page
The pricing is straightforward. You pay per agent per month, billed annually. Every feature HaloPSA offers is included in that single price. There aren't any "Pro" or "Enterprise" tiers holding back functionality.
What's included at no extra cost
HaloPSA includes the following in every subscription:
- Service Desk Email and social ticketing, knowledge base, automations, SLA management, round-robin routing
- Sales & CRM Deal pipeline, quotes, sales orders, purchase orders, sales analytics
- Self-Service Portal Full portal rebrand options, customer-facing ticket submission
- Reporting & Analytics 200+ out-of-the-box reports, graph engine, custom reports, TV/browser dashboards
- Artificial Intelligence AI features included as standard
- Contracts & Agreements Contract management, subscription tracking
- Billing & Invoices Automated time tracking, charge rates, billing plan combinations, dynamic service plan billing
- Stock Management Asset management, inventory management, custom fields, issue stock to jobs
- Project Management Project tracking, templates, planning, Gantt/timeline views
- Billable Time Tracking Time tracking integrated with billing
- Support Unlimited 24/7 phone, chat, and email support
- Integrations 200+ native integrations at no extra cost
Source: HaloPSA pricing page
Add-ons that cost extra
While the core platform is all-inclusive, four specific add-ons carry additional fees: asset discovery, remote control, live chat, and self-service password reset. HaloPSA hasn't published current pricing for these add-ons, so you'll need to contact their sales team for exact costs.
Source: Historical pricing documentation
Free trial details
HaloPSA offers a 30-day free trial with no credit card required. All integrations are available to try during the trial period, and Halo provides free configuration sessions to help you get set up.
Total cost of ownership for MSPs
Here are the numbers for common MSP team sizes. These calculations assume annual billing at £69 per agent (approximately $89 USD).
5-agent MSP (minimum team size)
| Cost Component | Annual Cost |
|---|---|
| 5 agents × £69 × 12 months | £4,140 (~$5,340) |
| Onboarding fee | £0 (waived at 5 agents) |
| First-year total | £4,140 (~$5,340) |
10-agent MSP
| Cost Component | Annual Cost |
|---|---|
| 10 agents × £69 × 12 months | £8,280 (~$10,680) |
| Onboarding fee | £0 |
| First-year total | £8,280 (~$10,680) |
20-agent MSP
| Cost Component | Annual Cost |
|---|---|
| 20 agents × £69 × 12 months | £16,560 (~$21,360) |
| Onboarding fee | £0 |
| First-year total | £16,560 (~$21,360) |
The 5-agent minimum explained
Teams with fewer than 5 agents must join a waiting list and pay a £3,200 onboarding fee. Halo explains this as a quality control measure: "You don't commit a penny until we're 100% ready for you. Our waiting list ensures that you get our full, undivided attention."
Source: The Halo Way
This makes HaloPSA less attractive for solo operators or very small MSPs. If you're in that category, the effective first-year cost for a 3-person team would be £5,684 (~$7,320) including the onboarding fee.
HaloPSA vs competitors: How pricing compares
ConnectWise PSA
ConnectWise does not publish transparent pricing.This is typical of legacy PSA vendors who negotiate custom contracts based on team size, feature tiers, and contract length.
ConnectWise uses a tiered feature structure with features locked behind higher-tier plans, charges additional costs for integrations and modules, and requires contract-based pricing with annual commitments.
For a detailed breakdown, see our ConnectWise PSA pricing guide.
Autotask (Datto)
Autotask also does not publish pricing publicly. Like ConnectWise, they require a "Request Pricing" form submission. Autotask uses a modular approach where you can add capabilities, but this also means add-on costs.
Key differences from HaloPSA include AI features ("Cooper Copilot"), 170+ integrations, cloud-based architecture with a mobile app, and tiered/module-based pricing.
Source: Autotask PSA product page
The key differentiator
HaloPSA's all-inclusive model stands in contrast to both ConnectWise and Autotask, which use tiered pricing that restricts features on lower plans. With HaloPSA, you know exactly what you pay. With ConnectWise and Autotask, you negotiate and hope you guessed your needs correctly.
Here's the short version: if you want predictable costs and every feature available on day one, HaloPSA has an advantage. If you prefer to pay only for what you use and don't mind the sales process, the legacy vendors might work for you.
What MSPs say about HaloPSA value
User ratings from GetApp (36 verified reviews):
| Rating Category | Score |
|---|---|
| Overall | 4.9/5 |
| Value for money | 4.5/5 |
| Features | 4.7/5 |
| Ease of use | 4.3/5 |
| Customer support | 4.8/5 |
Source: GetApp HaloPSA reviews
User feedback highlights
On value:
"This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent." Andy S., Operations Manager
On the learning curve:
"The analytics were a bit hard to decipher in the beginning, but with a little bit of training, we were able to read the reports and gain a better understanding of where we are at as a company." Colby W., Manager
"Learning curve is steep but the support is always on hand to help implement." Tj B., Senior Consultant
On integrations:
"HaloPSA is to Ninja, what butter is to freshly baked bread - a match made in heaven." Andrew M., Technical Support
Source: GetApp user reviews
The pattern in reviews is consistent: users praise the modern interface, excellent support, and all-inclusive model. The main complaint is the learning curve, which is typical for comprehensive PSA platforms.
Is HaloPSA worth the price?
HaloPSA suits MSPs who have 5+ technicians (to avoid the onboarding fee and waiting list), want predictable all-inclusive pricing, are frustrated with tiered feature restrictions from competitors, value private ownership (no PE-driven price hikes or feature cuts), and need 24/7 support included.
HaloPSA is less ideal for solo operators or 2-3 person shops (the onboarding fee and minimums sting), teams who only need basic ticketing (you're paying for features you won't use), and organizations that prefer modular pricing (pay only for what you need).
ROI considerations
The value calculation depends on what you're switching from. If you're currently paying for ConnectWise or Autotask with multiple add-on modules, HaloPSA's single price might save money. If you're using a simple helpdesk tool, HaloPSA is a significant step up in both capability and cost.
Use our MSP ROI calculator to run the numbers for your specific situation.
Getting started with HaloPSA
HaloPSA offers a 30-day free trial with no credit card required. During the trial, you get access to all integrations and features. Halo also provides free configuration sessions to help you get set up.
Implementation typically takes around one week, according to Halo's documentation. This is faster than many enterprise PSA deployments, which can stretch into months.
The process works like this: sign up for the trial, schedule a configuration session with Halo's team, connect your integrations (RMM, accounting, etc.), import your data (customers, assets, tickets if migrating), train your team, and go live.
If you're evaluating alternatives or want to see how PSA automation fits into your broader MSP operations, request a demo to discuss your specific workflow needs.
Frequently Asked Questions
How much does HaloPSA cost per user?
HaloPSA costs £69 per agent per month (approximately $89 USD) when billed annually. All features are included in this price.
Is there a minimum team size for HaloPSA pricing?
Yes, HaloPSA requires a minimum of 5 agents. Teams with fewer than 5 agents must join a waiting list and pay a £3,200 onboarding fee.
Does HaloPSA pricing include all features?
Yes, HaloPSA uses an all-inclusive model. Service desk, CRM, project management, billing, reporting, AI features, and 200+ integrations are all included. Only four add-ons cost extra: asset discovery, remote control, live chat, and self-service password reset.
How does HaloPSA pricing compare to ConnectWise?
HaloPSA publishes transparent pricing at £69 per agent per month. ConnectWise does not publish pricing and requires custom quotes. HaloPSA includes all features in one tier, while ConnectWise uses tiered pricing with feature restrictions on lower plans.
Is there a free trial for HaloPSA?
Yes, HaloPSA offers a 30-day free trial with no credit card required. All integrations are available during the trial.
What support is included with HaloPSA pricing?
Unlimited 24/7 technical support via phone, chat, and email is included with every subscription. Free configuration sessions are also offered during the trial period.
