What is ImmyBot? A complete guide for MSPs in 2026
Setting up a new workstation used to mean hours of imaging, checklists, and bespoke scripts. For MSPs managing dozens or hundreds of endpoints across multiple clients, that manual approach doesn't scale. ImmyBot is an IT automation platform built specifically to solve this problem. It lets you define how workstations should be configured, then handles the deployment automatically.
Here's the short version: instead of telling a technician to install Office, configure VPN, set browser defaults, and join the domain, you define those requirements once. When a new machine comes online, you assign a user and click "onboard." ImmyBot does the rest.
What is ImmyBot?
ImmyBot is a desired state enforcement tool for MSPs and IT departments. Rather than scripting every step of a deployment, you define the end state (what software should be installed, which settings applied, how the machine should be configured) and the platform figures out how to get there.
The company was founded to eliminate the tedious work of computer imaging and manual checklists. The core value proposition is straightforward: deploy workstations in minutes instead of hours. This matters because technician time is expensive, and inconsistent deployments create support debt down the line.
The platform fits into the standard MSP tool stack alongside your PSA (ConnectWise Manage, Halo) and RMM (N-central, Automate). It doesn't replace those tools. It handles the specific problem of initial workstation setup and ongoing software maintenance, which most RMMs do poorly.
Core features and capabilities
Automated workstation onboarding
The onboarding workflow starts with defining your standards. You set up required apps, settings, and configurations by user role and subscription type. This means a salesperson gets a different software loadout than an engineer, and the system knows the difference because it reads your PSA agreement data.
When a new machine needs setup, you assign a user to the computer and trigger onboarding. ImmyBot deploys software automatically and in the correct order according to your rules. It configures system settings like VPN, browser defaults, and power plans without manual work.
The key benefit is consistency. Every machine configured through ImmyBot meets the same standards, which reduces the "why does this user's setup look different?" tickets that waste technician time.
Software deployment and maintenance
ImmyBot includes a library of pre-built software packages covering common MSP tools. You can also upload your own custom software for auto-packaging. For niche software, you can upload your own installer files and the platform builds a custom deployment script with install and detection logic.
The platform supports both scheduled maintenance and ad-hoc deployments. Scheduled tasks run periodically to enforce your desired state. Ad-hoc deployments let you push zero-day patches or urgent updates immediately without waiting for the next maintenance window.
For scripting, ImmyBot uses PowerShell with built-in helper functions and an editor that includes intellisense and code formatting. You can write custom scripts when the pre-built library doesn't cover your needs.
Integration ecosystem
ImmyBot integrates with most major MSP tools:
- PSA: ConnectWise Manage, Autotask, HaloPSA, Cloud Radial
- RMM: N-able N-central, ConnectWise Automate, Datto RMM, Kaseya VSA, NinjaRMM
- Security: SentinelOne, Huntress, ThreatLocker, CrowdStrike, Blackpoint, Bitdefender, Acronis
- Identity: Microsoft 365, Azure AD, Duo
- Remote access: ScreenConnect
- VPN: Cisco AnyConnect, OpenVPN
These integrations let you target deployments using data from your existing tools. If a user has a Microsoft Project license in your PSA, ImmyBot installs Project. If they have QuickBooks, it installs QuickBooks.
Security and compliance
ImmyBot is SOC 2 Type II compliant. Each customer runs in an isolated instance with separate databases, services, and storage, which minimizes cross-tenant risk. Authentication uses Microsoft Entra ID (SSO is standard at no extra cost), and the platform provides full audit logging for every action.
The company says they don't sell customer data. For security-conscious MSPs, the platform can also deploy and maintain your security stack across endpoints.
How ImmyBot works
The workflow follows four stages:
Define your desired state. Set up required apps, settings, and configurations by user role. Use the curated software library or upload custom packages. ImmyBot dynamically builds an action list tailored to each machine.
Assign and onboard. Assign a user to a computer and click "onboard." Software deploys automatically in the correct order, with system settings configured without manual work.
Enforce compliance. Create schedules to ensure your desired state is maintained. ImmyBot is idempotent (it only takes action when needed) and includes retries and validation.
Handle exceptions. For urgent updates or unexpected situations, deploy patches in real-time or issue remote wipes without waiting for schedules.
The platform uses an ephemeral agent model when integrated with RMM tools like N-central. This means it can execute tasks on endpoints without requiring a permanent ImmyBot installation, reducing the footprint on managed machines.
ImmyBot pricing
ImmyBot pricing starts at $400 per month for the base subscription after a 14-day free trial (no credit card required). This includes core onboarding features, SSO, remote control (currently free during beta), Windows OOBE setup, the global software catalog, custom software upload, script editor, Windows updates, hardware auto-updates for Dell/HP/Lenovo, and Azure AD sync.
| Plan Component | Price | Includes |
|---|---|---|
| Base subscription | $400/mo | Core onboarding, SSO, remote control (beta), software catalog, script editor, Windows/hardware updates, Azure AD sync |
| Ongoing Maintenance | From $100/mo | Scheduled maintenance, ad-hoc deployments, third-party patching, user computer affinity, Azure AD migration |
The Ongoing Maintenance add-on is priced by computer count. The public pricing page shows 50 computers at $100 per month. For larger deployments, you contact sales for exact pricing.
Maintenance features include the ability to deploy to existing computers (after a 7-day onboarding period), scheduled maintenance windows, third-party patching for non-Microsoft applications, and user computer affinity for targeted deployments.
ImmyBot vs. the competition
How ImmyBot compares to Rallied
ImmyBot and Rallied solve different problems in the MSP workflow. ImmyBot focuses on deployment, onboarding, and configuration. It handles "day 0" setup: getting a new machine imaged, software installed, and settings configured.
Rallied focuses on L1 ticket resolution and ongoing support. It handles "day 2" operations: password resets, account unlocks, mailbox permissions, and the routine tickets that come in after a machine is deployed.
The tools are complementary. An MSP might use ImmyBot to standardize new workstation setups, then use Rallied to handle the support tickets that inevitably follow. One handles deployment at scale, the other handles support at scale.
ImmyBot alternatives
Microsoft Intune/Autopilot is the native Microsoft option for Windows deployment. It integrates deeply with Microsoft 365 and Azure AD but lacks the multi-tenant architecture and PSA integrations that MSPs need. If you're managing endpoints for a single company, Intune works well. For MSPs juggling multiple clients, ImmyBot's tenant isolation and PSA integrations are significant advantages.
Ninite offers simpler software deployment but lacks the desired state enforcement, scripting capabilities, and deep integrations that ImmyBot provides. It's a good fit for basic software installation but doesn't handle complex configuration or ongoing maintenance.
Custom scripting and imaging is the traditional approach. It works but doesn't scale. Every script needs maintenance, imaging takes hours per machine, and consistency depends on technicians following checklists perfectly.
MSPs choose ImmyBot when they need to scale workstation deployments without adding headcount. The platform's value is in consistency and speed: every machine gets the same configuration, and it happens in minutes rather than hours.
Who should use ImmyBot?
ImmyBot fits several specific scenarios:
MSP owners looking to serve more clients without hiring additional technicians. Automated onboarding lets existing staff handle more endpoints.
Technicians tired of repetitive setup work. The platform eliminates the checklists and manual configuration that consume hours each week.
IT departments managing multiple environments. The multi-tenant architecture and role-based deployments work well for organizations with varied user needs.
Teams already invested in PSA/RMM tools that ImmyBot integrates with. The platform pulls data from your existing stack so you don't have to rebuild it.
ImmyBot shines when you need consistent deployments at scale. If you're setting up one machine a month, it's probably overkill. If you're onboarding dozens of workstations across multiple clients, the time savings add up quickly.
One MSP owner put it this way: "We took workstation installs from four to six hours down to one, maybe two hours at most. That's a huge benefit all around for everybody."
Getting started with ImmyBot
The onboarding process is straightforward:
Start the free trial. 14 days, no credit card required. You can test every feature before committing.
Connect your integrations. Link ImmyBot to your PSA and RMM tools so it can pull customer data and deploy through your existing agents.
Build your first deployment rules. Define what software and settings different user roles need. Start with one client or department.
Test on a small batch. Onboard 3-5 machines to verify your rules work as expected.
Expand to your full client base. Once you're confident in the configuration, roll out to remaining endpoints.
The platform includes Windows out-of-box experience (OOBE) integration, so you can use a USB to skip initial Windows setup and have the agent install automatically.
When to choose an AI technician instead
ImmyBot solves the deployment problem. But deployment is just day one. After a machine is configured, users start creating tickets: password resets, account unlocks, permission changes, and the hundred small requests that fill an MSP's queue.
That's where Rallied comes in. While ImmyBot handles getting machines set up, Rallied handles the L1 tickets that follow. It connects to your PSA, RMM, identity provider, and documentation to resolve tickets autonomously.
The combination looks like this: ImmyBot deploys a consistent workstation in minutes. When that user emails about a password reset, Rallied verifies their identity, resets the password, notifies them, and closes the ticket without a technician touching it.
If your pain point is deployment speed and consistency, ImmyBot is the right tool. If your pain point is ticket volume and technician time spent on routine requests, Rallied is worth evaluating. See how Rallied compares to other AI technician alternatives or explore specific use cases to learn what an AI technician can handle. Many MSPs will find they need both: one for day-zero setup, one for day-two support.
Frequently Asked Questions
What is ImmyBot used for?
ImmyBot automates workstation deployment, software installation, and endpoint maintenance for MSPs and IT departments. It lets you define desired configurations and applies them automatically across multiple machines.
How much does ImmyBot cost?
ImmyBot starts at $400 per month for the base subscription. An Ongoing Maintenance add-on starts at $100 per month for 50 computers. Exact pricing for larger deployments requires contacting sales.
Does ImmyBot work with my existing RMM?
Yes. ImmyBot integrates with most major RMM platforms including N-able N-central, ConnectWise Automate, Datto RMM, Kaseya VSA, and NinjaRMM. It can deploy through your existing RMM agents.
Is ImmyBot SOC 2 compliant?
Yes, ImmyBot is SOC 2 Type II compliant. Each customer runs in an isolated instance with separate databases, services, and storage.
Can I try ImmyBot before buying?
Yes, ImmyBot offers a 14-day free trial with no credit card required. You can test all features before committing to a subscription.
How is ImmyBot different from Microsoft Intune?
While both handle software deployment, ImmyBot is built specifically for MSPs with multi-tenant architecture, PSA integrations, and desired state enforcement. Intune is designed for single-organization deployments within the Microsoft ecosystem.