ConnectWise Automate Integration
The endpoint question is answered before a technician picks the ticket up, out of the ConnectWise Automate you already run. Your techs start from a named machine and a named alert.
What you get
The diagnosis is waiting when they arrive
Rallied resolves the client, finds the computer, and triages what is alerting on it while the ticket is still sitting there. Your tech starts from a named machine and a named alert.
Fixes from your automation library
The remediation script comes out of the automation library your team already maintains, so none of your existing work gets rebuilt somewhere else.
One machine or the whole set
Rallied schedules the script on the single computer it named or across the set of them, and it triages alerts at either altitude. The same fix does not go out one box at a time.
Scripts run after sign-off
Running a script and clearing an alert both wait for a sign-off, and the request names the script, the target machines, and the alert it plans to dismiss. Every action is yours to set on the ConnectWise Automate page in Rallied.
What it handles
- Narrows a request to one client, then to one computer
- Triages alerts across the tenant or on a single machine
- Picks remediation scripts from the library your team maintains
- Schedules a script on one computer or many, once approved
- Clears alerts once the fix lands
- Stays inside the API permissions you granted