Rallied vs NeoAgent: two AI agents that resolve tickets in your PSA, priced two different ways
NeoAgent is an AI teammate that triages, dispatches and resolves L1 tickets inside ConnectWise, Autotask or HaloPSA, sold on monthly credit tiers from $500. Rallied is an AI agent that resolves requests in your PSA and reaches into your RMM, Microsoft 365 and documentation to do it, priced at $3 per ticket it resolves. Both do the work, so the choice comes down to tools without an API, how approvals run, and whether you would rather buy credits or pay per outcome.
Last verified: September 2026. Compiled independently from public sources and our own sales calls.
Why MSPs look for a NeoAgent alternative
NeoAgent's homepage says it handles triage and dispatch, L1 resolution, security alert response, user onboarding and RMM remediation, and its onboarding demo provisions a user across Microsoft 365, Entra, Pax8 and Intune and closes the ticket. We used to describe NeoAgent as a triage tool, and that description is out of date. The MSPs who compare the two today are choosing between two resolution agents, so their questions are about coverage, control and the bill.
- Credits meter everything Neo does. Triage, dispatch, resolutions and onboardings draw from one pool, and the ticket counts on each tier are estimates that vary with ticket complexity.
- When you get close to the cap, NeoAgent reaches out with an upgrade path, so the answer to a busy month is the next tier up.
- The integration list runs past 30 tools plus a generic REST connector, which means a vendor portal with no API, the Adobe consoles and distributor dashboards MSPs tell us about, has no path.
- The $500 Pilot tier leaves out the dedicated Teams support channel, so the cheapest way in comes with the least help.
- Both products ask a technician to approve by default. What MSPs notice is the grain of the setting: per tool in NeoAgent (None, Read or Write), per action in Rallied.
Even the easiest stuff, people know how to do it. We don't need a potential resolution for that stuff. It's more just the execution of the action.
Owner, US MSP
Execution is the bar both products clear, so the table below is about what sits behind it.
NeoAgent vs Rallied
| NeoAgent | Rallied | |
|---|---|---|
| What it is | AI teammate for the help desk. It picks up tickets and alerts in your PSA, triages, dispatches and resolves L1 work, and runs scheduled audits and reports. | AI agent that reads each ticket in your PSA, does the work and writes up what it did. |
| How you set it up | Connect your PSA and tools from its dashboard, set None, Read or Write permission per tool, and configure it in plain English. Test mode runs everything as notes first. | Connect your PSA, RMM and Microsoft 365, then say in plain English what it may do on its own. |
| Who runs it day to day | Your techs. Neo proposes and a tech approves, or you set low-risk work to run on its own. | Nobody full time. Your service manager sets the guardrails and approves anything that needs a sign-off. |
| Time to first result | NeoAgent says you are typically live in two hours, with a 14-day free trial and no setup fee. | Most MSPs connect their PSA and go live in under a week, starting in Plan Mode so you can check its work first. |
| Plain-word tickets | Reads the full context of a ticket, an alert or a customer reply and acts on it. | Reads the request, checks who is asking and works out what to do. |
| Tools without an API | Not offered. Its generic tool covers any REST endpoint, so a portal with no API stays with a technician. | A browser agent logs into the admin console and does the task, at 30 to 60 seconds an action. |
| Where approvals happen | A technician approves the action Neo proposes. Permissions are set per tool, and low-risk work can run unattended. | On the ticket in your PSA, with per-action defaults you can tighten or loosen. |
| Reach | ConnectWise, Autotask, HaloPSA, Syncro and ServiceNow; nine RMMs including NinjaOne, Datto RMM, N-central and ConnectWise Automate; Entra ID, on-prem AD and Exchange; IT Glue, Hudu, SharePoint and Confluence; Pax8, D&H, Sherweb and Ingram Micro. | ConnectWise, Autotask, HaloPSA and SuperOps; Datto RMM, NinjaOne, N-central and ConnectWise Automate; Microsoft 365, IT Glue, Hudu and Confluence. |
| Pricing | Credit tiers: Pilot $500, Starter $1,300 and Growth $2,340 a month, Custom above that. An end-user Teams bot from $9 per client company and a phone agent at $300 a month are add-ons. | $3 per ticket Rallied resolves, $150 a month minimum. Triage and diagnosis are free. |
Where NeoAgent wins
- Published pricing and a self-serve trial
- Every tier is on the pricing page, the trial runs 14 days with no card, there is no setup fee and the contract is month to month. Rallied publishes its price too, but NeoAgent lets you start from its dashboard without talking to anyone.
- A client-facing Teams bot
- A branded IT support bot in each client's Teams at $9, $29 or $79 per client company a month, with unused clients free. Rallied takes requests from Slack and Teams as intake channels and does not ship a client-branded bot.
- Scheduled work beyond the queue
- Neo audits Microsoft 365 compliance, drafts QBR reports, sweeps stale tickets and SLA risks, reviews closed tickets for quality and billable time, and flags inactive licenses. Rallied works tickets.
- Distributor and vendor connectors
- Syncro, ServiceNow, ScalePad, D&H, Sherweb and Ingram Micro are on NeoAgent's list and not on Rallied's. NeoAgent also says 100+ MSPs use it and names customers with results, which you can check on a reference call.
Which one fits
Pick NeoAgent if
- Your stack is Syncro or ServiceNow, or you buy through D&H, Sherweb or Ingram Micro and want the agent working those portals.
- You want a client-facing Teams bot and a phone agent from the same vendor, priced as add-ons.
- You prefer a fixed monthly tier you can budget, and your volume sits comfortably inside one credit band.
Pick Rallied if
- Part of your routine queue runs through tools with no API, so you need a browser agent rather than a REST connector.
- You want approvals on the ticket with a default per action, tightened or loosened per client.
- You would rather pay $3 for each ticket resolved and nothing for triage, diagnosis and handoffs, with a $150 monthly floor.
What each one costs
NeoAgent
From $500 a month
Pilot is $500 for 2,500 credits (about 750 tickets), Starter $1,300 for 10,000 credits (about 3,000 tickets), Growth $2,340 for 20,000 credits (about 6,000 tickets), and Custom above 20,000 credits. The ticket counts are NeoAgent's estimates and vary with complexity. Add-ons: end-user Teams bot at $9, $29 or $79 per client company a month, phone agent $300 a month. 14-day trial, no setup fee, month to month.
Filled to its estimate, Starter works out near $0.43 per ticket touched, which is cheaper per ticket than Rallied. The tier is the bill whether or not you use the credits, and the credits also pay for triage and dispatch.
Rallied
$3 per resolved ticket
$150 a month minimum. You pay when Rallied made a real change in your systems or ran a workflow start to finish. Triage, diagnosis and handoffs are free.
Questions MSPs ask us about NeoAgent
Does NeoAgent resolve tickets, or only triage them?
It resolves. NeoAgent's homepage lists triage and dispatch, L1 resolution, security alert response, user onboarding and RMM remediation, with a technician approving by default and an option to let low-risk work run on its own. An earlier version of this page said NeoAgent only triaged, and that is out of date.
What is the real difference between NeoAgent and Rallied?
Three things. Rallied has a browser agent for tools with no API, where NeoAgent offers a generic REST connector. Rallied sets approvals per action on the ticket, where NeoAgent sets permissions per tool. And Rallied charges $3 per ticket it resolves with triage free, where NeoAgent sells monthly credit tiers that meter triage, dispatch and resolutions together.
Which one costs less?
It depends on your volume. NeoAgent's Starter tier is $1,300 a month for an estimated 3,000 tickets, which is under 50 cents a ticket if you fill it. Rallied is $3 per resolved ticket with a $150 monthly minimum, so it costs less when your resolvable volume is small or uneven and more when you are closing thousands of tickets a month.
Can I try either one without a sales call?
NeoAgent offers a 14-day free trial from its dashboard with no credit card. Rallied starts with a demo, then runs in Plan Mode on your real tickets so you can check its work before it makes a change.