ConnectWise RMM Integration
It pulls device answers and runs scripts from the ConnectWise RMM tenant you already have, before anyone opens the ticket. Your techs save the remote session for the problems that actually need one.
What you get
The diagnosis is done before anyone opens the ticket
Rallied checks patch status, whether the services are up, and whether the machine is even reachable. All of that runs on its own, so the diagnosis is done before anyone opens the ticket.
Ask for a device by name and it finds it
Ask about a server or a workstation and the agent finds it, then pulls hardware, OS, and network details along with live CPU, memory, and disk state. Scope the search to one company when the same name shows up across clients.
It can run the scripts you already have
Every active shell script in your tenant is something the agent can run, with the parameters it already takes. It schedules the task on the machines you name and reads the results back.
You decide what runs on its own
Every script starts on a policy you choose, so it runs by itself, waits for a technician, or never runs at all. Opening a service ticket waits for approval by default too.
What it handles
- Finds any device by name, scoped to one company
- Reads hardware, OS, network, and live CPU, memory, and disk
- Checks pending, installed, and failed patches, plus service status
- Runs any active shell script in your tenant, with its own parameters
- Schedules tasks on the endpoints you name and reads the results back
- Reads your service tickets and opens one alongside an automation run