Datto RMM Integration
Your technicians read a cause instead of hunting for one. Rallied runs Datto RMM alerts down to the device and the change behind them before anyone opens the ticket.
What you get
Alerts land with a cause
Rallied works out which site an alert belongs to, finds the device, and audits software, hardware, and network to name the change that explains it. Your tech reads a cause instead of hunting for one.
Fixes from the jobs you already built
The fix Rallied proposes comes from the components your team has already configured, so nobody writes anything new to get value out of it.
Alerts close for a reason
Rallied clears an alert only once it has dealt with the underlying problem. A cleared alert means the fault was handled.
Jobs wait for a technician
Running a quick job and resolving an alert both stop for a technician, and the request names the component, the target device, and the alert it plans to dismiss. Each of the eight actions is yours to set.
What it handles
- Pulls open alerts and the device behind them, all sites or one
- Matches a request phrased around a client to the right site
- Audits software, hardware, and network on the machine that alerted
- Runs one of your existing quick jobs, once a tech approves
- Clears alerts after the root cause is handled
- Reads sites, devices, audits, and open alerts across the tenant