itglue.exe
IT Glue Integration
Rallied reads your IT Glue while it works a ticket, so it knows what your documentation knows. Anything it wants to change in the library waits for a technician's OK.
What you get
It already knows your documentation
While it works a ticket, Rallied reads the documents, configurations, and contacts for that client. Nobody has to go hunting through the library.
You can check everything it says
Everything it tells your technician links back to the IT Glue record it came from. Checking its work takes one click.
Your documentation stays current
When the work changes something, Rallied can update the record in IT Glue. Every update waits for a technician's OK.
Passwords stay in a person's hands
Rallied never sees your passwords. Handing one over always waits for a technician, and you can lock that down further for any client.
What it handles
- Reads documents, configurations, assets, and contacts while it works a ticket
- Keeps each client's information separate
- Links everything it says back to the record it came from
- Updates the library only after a technician approves
- Never sees a password, and hands one over only when a technician says so
- Shows you which parts of your library get used