N-able N-central Integration
Device answers come back without a trip into the N-central console, and the task that fixes the problem runs once a technician signs off. Your team stays in the ticket.
What you get
Answers without opening the console
Active issues, service monitor status, and a patch status report come back on request rather than out of the N-central interface. The read-only lookups run on their own, so the diagnosis is finished before a technician opens the ticket.
Down to the machine the user meant
Rallied narrows a request to the service organization, then to the customer, then to the device. What comes back is about the machine the user actually meant.
Warranty on hand before you recommend
Lifecycle and warranty information is read before anyone recommends a repair or a replacement. That call rests on what N-central already knows about the machine.
Changes wait for sign-off
Task runs and anything else that changes data wait for a technician, and the request names the task, its parameters, and the machines it will touch. You set each action on the N-able N-central page in Rallied.
What it handles
- Narrows a request to one customer, then to one device
- Pulls active issues, monitor status, and device asset data
- Reads lifecycle and warranty data before a repair or replace call
- Runs your pre-defined tasks with the parameters they need
- Builds patch status reports without a trip into the console
- Reads and updates device and organization custom properties