SuperOps Integration
Connect it to SuperOps and it starts working tickets as they come in. The easy ones get closed. The rest reach your technicians with the diagnosis already written.
What you get
It closes the ticket in SuperOps
A ticket comes in, Rallied figures out what's wrong, and does the work. Password resets, licence changes, and account unlocks finish without a technician touching them, and it writes up what it did.
The next person already knows what happened
Tickets that need a person come with the diagnosis already done. Your technician opens the ticket, reads what Rallied found, and picks up from there instead of starting from scratch.
Nothing happens without a sign-off
Anything that matters waits for a technician to approve it first. Approvals happen right on the ticket, so nobody has to leave SuperOps.
You decide what it's allowed to do
You choose which tickets it works and whether it can talk to your clients. Until you say so, everything it does stays internal.
What it handles
- Starts on a ticket the moment it's created, day or night
- Reads the whole ticket history before it does anything
- Checks who's asking before it acts
- Writes up what it found and did on every ticket
- Resolves password resets, licences, group changes, unlocks, and how-do-I questions
- Waits for a technician's OK before anything that matters