TimeZest Integration
Clients book the right appointment without the email chase, and your dispatcher stops watching the queue for tickets that need a slot. Rallied sends the TimeZest link the moment a ticket reaches your scheduling status.
What you get
Clients book without waiting on dispatch
The scheduling link goes out as soon as the ticket is ready for a booking. Contacts pick a time against real availability, instead of sitting in a thread while someone notices the ticket.
The right visit, the first time
Remote or on-site comes off the ticket, so the customer books the appointment type that matches the work. The booking points at the technician already assigned.
Your PSA stays the source of truth
TimeZest still owns the booking and writes the appointment back onto the ticket, so how appointments land in ConnectWise or Autotask stays as it is.
Customer-facing sends wait for you
Listing appointment types and teams touches nothing a customer sees, so it runs on its own. Sending the link is the step a client will see. That waits for a technician until you say otherwise.
What it handles
- Sends the link as soon as a ticket hits scheduling status
- Reads remote or on-site off the ticket
- Points the booking at the ticket's assigned technician
- Delivers by TimeZest email or ticket reply, your choice
- Holds the customer-facing send for a technician