Autotask Integration
Connect it to Autotask and it starts working tickets as they come in. The routine ones get closed. The rest reach your technicians with the diagnosis and client details already on the ticket.
What you get
It closes the ticket in Autotask
A ticket comes in, Rallied checks who's asking, figures out what's wrong, and does the work. Password and MFA resets finish without a technician touching them, and it writes up what it did.
The next person already knows what happened
Tickets that need a person arrive triaged, with the client, the contact, and the diagnosis already written up. Your technician reads what Rallied found and picks up from there instead of gathering it by hand.
Nothing happens without a sign-off
Anything that matters waits for a technician to approve it first. Approvals happen right on the ticket, so nobody has to leave Autotask.
You decide what it's allowed to do
You choose which clients it works and whether it can talk to your customers. Until you say so, everything it does stays internal.
What it handles
- Works only the clients you choose
- Starts on a ticket the moment it lands, day or night
- Sets priority, status, and queue before a tech opens it
- Writes up what it found and did on every ticket
- Resolves password and MFA resets after checking who's asking
- Waits for a technician's OK before anything that matters