Weekly release: Nov 11, 2026

Support clients who run on Google Workspace

You can now connect a client's Google Workspace, and the agent can create and offboard users, reset passwords, manage groups, and turn off 2-Step Verification when someone is locked out. Clients on Google get the same help as your Microsoft 365 clients, and every change waits for your approval. Connect it from that client's integrations in the dashboard.

Microsoft Teams now works with Autotask

If your PSA is Autotask, your clients can now open and follow tickets in Microsoft Teams, and every reply lands on the Autotask ticket. Teams support is no longer limited to ConnectWise and HaloPSA shops. See how it works in our Teams launch post.

Answer client calls with a voice agent

Clients can now phone a dedicated number, and Rallied's voice agent answers, matching the caller to their contact in your PSA. Clients who would rather call than email get help straight away, and you can pick a US or Australian number. Turn it on from the Voice tab in the dashboard.

Reset a user's MFA in Microsoft 365

The agent can now reset a user's MFA methods, so they set it up again the next time they sign in. Lost-phone tickets no longer wait for a technician to open Entra, and the reset always waits for your approval. See everything the agent can do in Microsoft 365.