BrightGauge review (2026): Is it still worth it for MSPs?
BrightGauge is a dashboard and client reporting tool for MSPs, now sold by ConnectWise as Reports and Dashboards. It pulls data from your PSA, RMM, backup and accounting tools into live dashboards, scheduled client reports and KPI goals. Plans cost $335 to $655 a month billed monthly, or $300 to $585 a month billed annually.
It still does that job well. Capterra reviewers rate it 4.7 out of 5 across 45 reviews. The harder question for 2026 is whether a reporting tool that has changed little since the 2019 acquisition still earns its price, now that newer tools bundle AI triage and automation with their dashboards. This review covers what BrightGauge costs today, the dashboards and reports MSPs actually build with it, what users say, and where the alternatives fit.
What is BrightGauge?
BrightGauge (now officially called "Reports and Dashboards") is a business intelligence tool built for managed service providers. It pulls data from your PSA, RMM and other tools into unified dashboards and client reports.
The company started in 2011, when MSPs needed better ways to see their own data. Continuum acquired it in January 2019, and it became part of ConnectWise's broader platform. Today it serves over 1,500 companies worldwide.
The core pitch is simple. Instead of logging into five tools to check your numbers, you see them in one place: ticket volumes from your PSA, patch status from your RMM and backup health from your BDR platform, all on a single screen.
BrightGauge pricing in 2026
ConnectWise has raised list prices since this review was first published. These are the current prices from the ConnectWise BrightGauge pricing page:
| Plan | Monthly billing | Annual billing (per month) | Key limits |
|---|---|---|---|
| Standard | $335 | $300 | 2 datasources, 2 admins |
| Enterprise | $465 | $415 | 2 datasources, 3 admins, 25 snapshot gauges, 30 curated workflows |
| Enterprise+ | $655 | $585 | 4 datasources, 3 admins, 150 snapshot gauges, unlimited workflows, 3 personalized training sessions |
All plans include unlimited dashboards, unlimited reports, unlimited viewer licenses and quick-sync gauges that refresh in under 60 seconds. Enterprise and Enterprise+ add public gauges and dashboards, datasource mashup and calculated metrics.
BrightGauge add-on costs
| Add-on | Price |
|---|---|
| 1 additional admin | $29/month |
| 10 additional admins | $249/month |
| 1 additional datasource | $98/month |
| Block of 30 datasources (Enterprise+ only) | $399/month |
| 25 additional snapshot gauges | $99/month |
| 25 additional workflows | $99/month |
There is also a $499 one-time implementation fee on Standard and Enterprise, which covers an onboarding manager, team training and unlimited email support. ConnectWise waives it on Enterprise+. Prices exclude sales tax.
Datasources are where the bill grows. A Standard plan with your PSA and RMM connected has used both slots, so adding a backup tool and IT Glue costs another $98 a month each before you have built a single extra dashboard.
Billing is month to month with no long-term contract and a 30-day money-back guarantee. Prepaying annually saves $420 a year on Standard, $600 on Enterprise and $840 on Enterprise+, roughly 10%. Capterra and Software Advice list a $316 starting price, which does not match the vendor page, so budget from ConnectWise's numbers.
BrightGauge dashboards, reports and goals
BrightGauge organizes its features around three jobs: internal dashboards, client reporting and goal tracking.
Real-time BrightGauge dashboards
The dashboard builder pulls live data from connected tools. You get pre-built "gauges" (visualizations) for common metrics, or you build your own from templates. For ConnectWise PSA, you get 202 pre-built gauges with the API version, or 303 if you're on-premise. ConnectWise Automate adds 54 more. Every gauge supports drill-down, so you can click from a number to the tickets or devices behind it.
Quick-sync gauges update in under 60 seconds for ConnectWise PSA cloud and RMM, which is useful on a wall screen watching the triage queue.
Some MSPs also give each client a live dashboard. DP Solutions, a Maryland MSP, published a walkthrough of the per-client BrightGauge dashboards it builds: ticket summaries, hardware and software inventory, patching status, antivirus status, workstation details and customer satisfaction, reviewed with the client at each quarterly business review.
Client reporting
This is where BrightGauge earns its cost for many MSPs. You build automated reports that pull from several sources and email them to clients on a schedule, showing ticket response times, resolved issues, backup status and whatever else you want the client to see. Clients get regular evidence of the work behind their monthly fee, which helps at renewal time.
One small annoyance: PDF reports now add page numbers automatically, and a user request on ConnectWise's product forum asks for them to be optional because they clash with cover pages and tables of contents.
Goal management
You can set KPI targets and track progress visually. This works for team metrics (tickets per tech, average resolution time) or business goals (revenue, client satisfaction scores).
Datasource mashup and calculated metrics
Enterprise plans and above can combine data from multiple sources in one view. For example, you might correlate ticket volume with specific client environments by pulling from both your PSA and RMM. Calculated metrics let you do math across datasources, like dividing billable hours by total tickets to get an efficiency ratio.
Two BrightGauge reports worth building first
Ticket counts and SLA percentages tell you what happened, so the reports that change decisions usually go one level deeper. Visionary360, a ConnectWise consultancy, recommends two that most MSPs skip.
The first is technician utilization: billable hours against available hours, non-billable time, time spent on escalated tickets and average resolution time per tech. Tracked over a few months, it shows who is overloaded and where ticket routing is uneven.
The second is agreement profitability. Divide each agreement's monthly revenue by the labor hours spent on that client to get an effective hourly rate, which tells you which agreements need a scope or price change. For numbers to compare against, see our MSP profit margin benchmarks and MSP operating benchmarks.
BrightGauge integrations
BrightGauge's main strength is its integration library. The platform connects to over 50 tools commonly used by MSPs.
PSA platforms
- ConnectWise PSA (202 to 303 pre-built gauges)
- Autotask (130+ default KPIs, 18 datasets)
- BMS by Kaseya (130 default KPIs, 10+ pre-built dashboards)
- Tigerpaw (145 default KPIs)
- Accelo (87 default KPIs, 5 pre-built dashboards)
- ServiceNow (17 default KPIs)
RMM tools
- ConnectWise Automate (54 pre-built gauges)
- ConnectWise RMM
- Datto RMM (29 default KPIs)
- N-able N-central (40 default KPIs)
- N-able RMM (27 default KPIs)
- NinjaRMM (26 default KPIs)
- Kaseya VSA (34 default KPIs)
- Auvik (20 default KPIs, 5 pre-built dashboards)
Documentation and security
- IT Glue (47 default KPIs, 4 pre-built dashboards)
- Liongard (56 default KPIs)
- Webroot (36 default KPIs)
- Veeam (11 default KPIs)
- Sophos (26 default KPIs)
- SentinelOne
- Acronis Cyber Protect Cloud
Financial and other tools
- QuickBooks Online (46 default KPIs) and QuickBooks On-Premise (39 default KPIs)
- Xero and QuoteWerks
- Salesforce (67 default KPIs)
- Zendesk (54 default KPIs)
- Harvest, Basecamp, Dropbox, OneDrive
- SQL databases (MySQL, PostgreSQL, Microsoft SQL Server)
If your stack is built on ConnectWise products, BrightGauge fits naturally. If you're an Autotask or BMS shop, the integration works but goes less deep. Check for gaps before you buy, too. There is no native Huntress integration, and a request to add one has been open on ConnectWise's BrightGauge feature request forum for two years.
What BrightGauge users say
Review scores are high but thin. Capterra shows 4.7 out of 5 from 45 reviews, all classed as positive, and Software Advice shows the same 4.7 from 45 reviews. Trustpilot has only 4 reviews averaging 4.0, and it notes the company hasn't invited reviews recently, so that score tells you little.
The praise is consistent: the dashboards and reports are easy to build and look good in front of clients. One r/ConnectWise user called it a great product for dashboards and reporting, with one gap: no way to view and compare year-over-year numbers.
The complaints come mostly from forums and competitors. SquaredUp, which sells a competing dashboard tool, summarizes what MSPs post about BrightGauge as missing integrations, less competitive pricing, functional limits and slower support since the ConnectWise changes. Read that list knowing who wrote it, but the support and pricing complaints match what shows up in MSP subreddits.
Is BrightGauge still maintained? The "dead product" question
A Reddit thread titled "Is BrightGauge a Dead Product?" captures a sentiment you'll find across MSP communities. The concern is that BrightGauge hasn't evolved much in recent years, rather than that it is broken.
The criticism has some merit. BrightGauge does what it has always done, which is dashboards and reports. It has no AI features, automated ticket resolution or predictive analytics, while newer tools have added all three.
ConnectWise still sells and supports it, and the feature request forum is active. It lists 236 enhancement requests and one praise, and ConnectWise says product management automatically reviews any request that reaches 250 votes. Requests like the Huntress integration have sat open for two years, though, which suggests new features ship slowly.
If you want fast-moving BI, that is a real drawback. If you want dashboards that keep working the same way every month, the slow pace may suit you. BrightGauge is maintained and supported, but nobody is reinventing it.
BrightGauge alternatives for MSPs
If BrightGauge's pricing or feature set doesn't fit, these alternatives cover similar ground in different ways. Our roundup of the best MSP software covers the wider stack.
MSPbots
MSPbots (see our full review) combines BI dashboards with AI ticket handling. Its products include AI Ticket Triage, AI Ticket QA, Sentiment Analysis, AI Ticket Intake, BI and reporting, automation bots and NextTicket dispatch.
It needs ConnectWise Manage, Autotask or HaloPSA as the core ticketing system and connects to 80+ other tools. Where BrightGauge shows you what's happening, MSPbots tries to act on it by reading, classifying and routing tickets. One customer, Martin Rodrigue of Precicom Technologies, said they used to lose 5 to 10 minutes analyzing each ticket manually.
Its bundles cost more than BrightGauge. On the MSPbots pricing page, business intelligence alone starts at $89 a month a la carte, BI Unlimited is $699 a month, the Professional Bundle is $990 a month for 10 users, and AI credits for triage and QA start at $399 a month on top. MSPbots offers a 120-day money-back guarantee. For how it compares to a ticket-closing agent, see Rallied vs MSPbots.
Cognition360
Cognition360 from ScalePad focuses only on ConnectWise PSA data. It turns ticket data into 130+ pre-built operational and financial reports, built on Power BI.
The emphasis is profitability: which agreements make money, which clients drain resources and where technicians spend their time. You need ConnectWise Manage PSA and a Microsoft Power BI license per user, so it suits data-driven ConnectWise shops that want deep analysis more than wall dashboards.
ScalePad's headline proof is one partner: TechPath reported a 12% profitability increase in its first year. It is narrower than BrightGauge (ConnectWise only) but goes deeper on the data it handles.
SquaredUp
SquaredUp is a general dashboard tool that connects directly to 100+ data sources and has a free tier. It positions itself as a BrightGauge replacement for MSPs, though its MSP-specific templates are thinner than BrightGauge's PSA gauge library, so expect more building.
Power BI or Tableau
For MSPs with in-house data skills, general-purpose BI tools like Microsoft Power BI or Tableau offer more flexibility at lower license cost. The trade-off is setup. You'll spend real time building connectors, designing dashboards and maintaining the system, which often ends with a person whose job is the tool.
This route makes sense if you have dedicated analytics staff or reporting needs that off-the-shelf MSP tools can't meet.
Should your MSP use BrightGauge software in 2026?
BrightGauge makes sense for a specific kind of MSP. You're a good fit if:
- You run ConnectWise PSA or other ConnectWise products
- You need client reports that look professional without much design work
- Your team wants dashboards without learning a general BI tool
- You value stability over new features
- You can budget $335 to $655 a month, plus the $499 implementation fee unless you buy Enterprise+
You should look elsewhere if:
- You want AI triage or automation in the same product
- You're a smaller MSP and $335 a month feels expensive for reporting
- You run a non-ConnectWise stack and want deeper integrations
- You need year-over-year comparisons or predictive analytics out of the box
- You have in-house BI skills and want more control
For MSPs buried in L1 tickets, a reporting tool will measure the problem without shrinking it. Rallied is an AI agent that closes tickets in ConnectWise, HaloPSA and Autotask. It runs the fix in Microsoft 365 and your RMM, such as a password reset or a new-user setup, then writes the notes and time entry back to the ticket. It costs $300 a month with 2,000 credits, which covers roughly 700 tickets in a typical month, and a ticket it couldn't finish is never charged. More on how that works in our guide to autonomous L1 resolution.
If you're evaluating BrightGauge because you want better visibility into your operations, it's a solid choice at a higher price than it used to be. If you're evaluating it because ticket volume is the problem, you need a tool that works the queue rather than one that charts it.
Frequently Asked Questions
What is BrightGauge used for in an MSP?
BrightGauge pulls data from your PSA, RMM and other tools into dashboards, scheduled client reports and KPI goals. MSPs use it to watch ticket volumes, response times, patching and backup status, and to show clients the work behind their monthly fee.
Is BrightGauge the same as ConnectWise Reports and Dashboards?
Yes. ConnectWise now sells BrightGauge under the name Reports and Dashboards, and its pricing and marketplace pages say "formerly BrightGauge". The product, gauges and integrations are the same.
How much does BrightGauge cost per month?
On monthly billing, Standard is $335, Enterprise is $465 and Enterprise+ is $655 a month. Annual billing brings these to $300, $415 and $585 a month. Standard and Enterprise also carry a $499 one-time implementation fee, which is waived on Enterprise+.
Does BrightGauge integrate with Autotask or non-ConnectWise tools?
Yes. BrightGauge connects to Autotask (130+ default KPIs), Datto RMM, N-able, NinjaRMM, IT Glue, QuickBooks, Xero and over 50 other tools. The deepest integrations are with ConnectWise products, and some tools, such as Huntress, have no native integration yet.
Is BrightGauge being discontinued?
No. ConnectWise still sells and supports it as Reports and Dashboards, publishes current pricing and runs an active feature request forum. Major new features have been rare, and some popular requests have stayed open for years.
What's the difference between BrightGauge and MSPbots?
BrightGauge focuses on dashboards and reporting. MSPbots adds AI ticket triage, ticket QA, sentiment analysis and dispatch on top of BI, and requires ConnectWise Manage, Autotask or HaloPSA. MSPbots sells BI a la carte from $89 a month and BI Unlimited at $699 a month, with AI credits billed separately.
Can I try BrightGauge before buying?
Capterra lists no free trial. ConnectWise offers demos through its sales team and a 30-day money-back guarantee, so you can test it on your own data with limited risk.
Does BrightGauge require a long-term contract?
No. BrightGauge is a monthly subscription with no long-term contract. Annual prepayment saves $420 a year on Standard, $600 on Enterprise and $840 on Enterprise+.