Amaresh Ray
Amaresh Ray is co-founder of Rallied, which builds AI agents that resolve L1 and L2 requests inside an MSP's PSA.
Before Rallied he co-founded Multiplier, an IT automation tool for Jira Service Management used by organizations including Indeed, OpenGov and National Geographic.
Earlier he worked on the Jira Service Management team at Atlassian, on IT service management and workflow automation.
Latest posts
How to find BitLocker recovery keys in Intune (and what to do when they're missing)
A practical guide for MSPs on retrieving BitLocker recovery keys via Intune and Entra ID - including roles, escrow gotchas, audit trails, and what to do when the key isn't there.
IT Help Desk Procedures: The MSP Guide to Getting L1 Right
The definitive guide to IT help desk procedures for MSPs - tier structure, core workflows, SLAs, KPIs, and where AI automation changes the math on L1 grunt work.
Auvik pricing in 2026: what you actually pay (with real numbers)
Auvik hides its pricing behind a form, but their own blog publishes real numbers. Here's exactly what MSPs pay - with worked examples.
Domotz pricing explained: what MSPs actually pay in 2026
Domotz charges $35 per collector per month - no per-device fees, no feature tiers. Here's the full pricing breakdown, volume discounts, and who it makes financial sense for.
Microsoft 365 Copilot deployment checklist: a 90-day MSP guide
A 90-day, four-phase checklist for MSPs rolling out Microsoft 365 Copilot to clients -- with a free template, go/no-go criteria, and the three mistakes that stall every rollout.
Microsoft 365 Copilot readiness assessment: the MSP checklist
46 checks across 7 areas. Before you assign a single Copilot licence, here is what to verify - and a free scorecard to do it.
All posts (210)
See Rallied in Action
Rallied resolves L1 tickets end-to-end. Password resets, account unlocks, onboarding — handled in minutes. Early access is limited to 20 MSPs.