ConnectWise PSA pricing in 2026: What you'll actually pay
ConnectWise does not publish ConnectWise PSA pricing. You request a quote for one of two packages, Essentials or Pro. Third-party estimates put the subscription between about $35 and $100 per technician per month, and Vendr's buyer data shows a median ConnectWise contract of $21,630 a year. Implementation is sold separately.
That makes budgeting hard when you are comparing PSAs side by side. This guide uses what ConnectWise does publish (package contents and ScreenConnect prices), what review sites and buyers report paying, and the costs that sit outside the per-tech fee, so you can walk into the quote call with a number in mind.
What is ConnectWise PSA?
ConnectWise PSA (formerly ConnectWise Manage) is a professional services automation platform built for MSPs. It is meant to be the system you run the business from, covering tickets, time, projects, billing and sales in one place.
In its Capterra listing, ConnectWise says it has been in the market for over 28 years, has more than 300 API integration partners, and that 2 out of 3 top MSPs choose ConnectWise. Those are the vendor's own figures.
The core platform covers:
- Help desk ticketing with SLAs, dispatching and a customer portal
- Time tracking by the minute, billable and non-billable, by client, project or task
- Project and resource management
- Recurring billing and accounting sync (Pro package only, more on that below)
- Opportunities, quotes and sales management (also Pro only)
- Reporting and business analytics
ConnectWise prices its other products separately. That includes ScreenConnect for remote access, ConnectWise RMM and ConnectWise Automate, CPQ for quoting, backup and disaster recovery, and its security products. Each one adds to your total if you need it. For a hands-on view of the product itself, see our ConnectWise Manage review.
ConnectWise PSA pricing packages in 2026: Essentials and Pro
ConnectWise now sells PSA as two packages, Essentials and Pro, and both are quote-only. Older guides, including the first version of this one, describe three tiers called Basic, Standard and Premium. Some review sites still do: Software Advice lists "3 plans". Check which structure a source is describing before you use its numbers.
Source: ConnectWise PSA package comparison
Essentials
ConnectWise positions Essentials for service operations. It includes:
- Ticketing, SLA management, the email connector and the customer portal
- Project and resource management
- Time and expense tracking
- Company and contact management, with 24/7 community forum access
- Reporting, business analytics and standard reports
- Knowledge base articles and customer feedback surveys (CSAT, NPS and project surveys)
- Platform workflow automation and MSP/RMM integration
- Standard support
Pro
Pro is for growing teams and includes everything in Essentials plus:
- RPA Bot Automation
- Quote and proposal creation, peer review and contract approval lockdown
- Opportunity management, sales team management, management approvals, location management and an achievement system for sales reps
- Vendor and distributor pricing and ordering, plus procurement and inventory
- Billing and finance, agreement (contract) management, GL integration, accounting sync and QuickBooks Online integration
- Office 365 billing, monitoring and management
Which ConnectWise PSA package most MSPs need
The line that matters most is billing. In ConnectWise's comparison table, billing and finance, agreement management and GL integration are all Pro features. If you bill recurring agreements out of your PSA, you need Pro, so ask for a Pro quote even if Essentials looks like enough for ticketing. Essentials suits a team that runs tickets and projects in ConnectWise and invoices from another system.
What MSPs report paying for ConnectWise PSA
With no list price, the best you can do is triangulate. These are the data points available in October 2026:
| Source | What it reports | Read it as |
|---|---|---|
| TrustRadius | $35 per tech per month | One listed subscription plan, labeled on-premise |
| r/ConnectWise thread | $25 per user for about 15 service desk-only users, $65 for 3 or 4 full users with billing and sales access | One MSP's self-reported contract |
| CheckThat.ai | $55-65 entry, $60-85 mid-market, $80-100+ enterprise, per user per month | Estimates for MSPs with 20 to 50 technicians, updated March 2026 |
| Vendr | Median $21,630 per year, range $6,066 to $167,281 | Contracts across ConnectWise products, not PSA alone |
The spread is wide because a quote depends on package, technician count, license type, contract length and add-on modules. Vendr reports that MSPs with 10 to 50 users typically see $15,000 to $75,000 a year in total ConnectWise costs depending on the products they buy, and that organizations with 100+ users often negotiate volume pricing 20 to 35 percent lower per user than smaller deployments.
The Reddit split is worth noting too. Vendr says ConnectWise quotes vary by user type, full versus limited licenses, so ask whether techs who only work tickets can go on a cheaper service desk license.
Hidden costs beyond the ConnectWise PSA subscription
The per-tech fee is the starting point. These are the other lines to budget for.
Implementation and consulting
ConnectWise lists implementation and add-on consulting as "available for purchase" on both Essentials and Pro, and form design as a paid extra on Pro. Most MSPs need help setting the platform up properly, and SuperOps' ConnectWise pricing guide gives these ranges:
| Business size | Estimated implementation cost |
|---|---|
| Small business | $500 - $2,000 |
| Mid-market | $5,000 - $10,000 |
| Enterprise | $10,000 - $20,000+ |
Implementation typically covers initial setup, data migration from your previous system and workflow configuration. Based on user reports, complex setups can take several months to complete.
Source: SuperOps ConnectWise Pricing Guide
Training and lost productivity
New users frequently report that ConnectWise takes weeks to months to learn, because the interface is not intuitive at first and there is a lot of it. During that ramp-up your techs are slower on tasks they could do quickly in the old system. ConnectWise University is included with your subscription and provides training material, but your team still has to find the hours to go through it.
Support
| Support level | What's included | Cost |
|---|---|---|
| Standard | Basic support plus outbound phone support and extended support hours | Included in Essentials and Pro |
| Premium | Standard plus 24/7/365 support, a Customer Relationship Manager and faster response times | Extra purchase on either package |
If your team works nights or weekends, price Premium support into the comparison from the start.
Optional add-ons
Two PSA add-ons are optional on both packages: cloud database access, for pulling cloud data into custom reports, and client IT licenses, which let clients use part of your ConnectWise PSA instance for their internal IT team.
ScreenConnect pricing (published)
ScreenConnect is the one ConnectWise product with prices on its website:
| Plan | Billed annually | Billed monthly | Sessions per tech |
|---|---|---|---|
| One | 30 USD/month | Not offered | 1, with 10 unattended agents |
| Standard | 47 USD/month per concurrent tech | 62 USD/month | Up to 3 |
| Premium | 57 USD/month per concurrent tech | 72 USD/month | Up to 10 |
| Enterprise | Quote | Quote | Custom licensing |
Some guides still quote $45 and $55 for Standard and Premium, but ScreenConnect's own page now shows 47 USD and 57 USD on annual billing. Most MSPs need remote access, so this sits on top of the PSA subscription.
What users say about ConnectWise PSA value
Review site ratings
| Metric | Rating | Source |
|---|---|---|
| Overall rating | 4.1/5 (283 reviews) | GetApp |
| Value for money | 3.7/5 | GetApp |
| Ease of use | 3.7/5 | GetApp |
| Features | 4.1/5 | GetApp |
| Customer support | 3.7/5 | GetApp |
Features score higher than value, ease of use and support, which matches what reviewers say: the product does a lot, and they are less sure it is worth the price and the effort. On Capterra, review sentiment is 79 percent positive, 14 percent neutral and 7 percent negative, and "frequent performance slowdowns" is the main con listed. Software Advice flags performance and speed as well.
Most pricing comments on TrustRadius date from 2015 to 2021, before the Essentials and Pro packages, so read them for sentiment rather than for price.
Positive perspectives
Common complaints
ConnectWise PSA alternatives with published pricing
If the quote process or the implementation bill puts you off, several competitors list their prices on their websites. For a wider comparison, see our guide to the best PSA software for MSPs, and for the full stack around it, Best MSP Software in 2026.
SuperOps
SuperOps is a combined PSA and RMM platform. Older guides quote its PSA at $79 per seat per month, but its pricing page no longer lists prices: MSP plans are billed per endpoint per month with unlimited technicians, and you request a quote. You can start a free trial without talking to sales. Plan-by-plan detail is in our SuperOps pricing breakdown, and the head-to-head is in ConnectWise vs SuperOps.
Source: SuperOps ConnectWise Pricing Guide
HaloPSA
HaloPSA sells a single all-inclusive plan with no feature tiers.
| Metric | Price |
|---|---|
| Per agent per month | £69 (~$87 USD), billed annually |
| Onboarding package | Required, priced by scope |
The plan includes ticketing, CRM, portal, analytics, AI, contracts, billing, stock management, projects and time tracking, along with 250+ free integrations. HaloPSA has also made a public commitment not to sell or merge for a rolling 10-year period, which may matter if you are worried about platform stability.
Source: HaloPSA Pricing. More detail in HaloPSA pricing: what MSPs actually pay and ConnectWise vs HaloPSA.
Autotask
Autotask is the other PSA most MSPs shortlist next to ConnectWise, and Vendr benchmarks the two against each other. See ConnectWise PSA vs Autotask and our Autotask pricing guide.
Why published pricing matters
A quote-only model carries a few risks. You can spend hours on demos before learning the number is outside your budget. Contract terms may include price increases at renewal that nobody mentioned on the first call. And the quoted price can move during the sales process once "additional requirements" appear. With published pricing you can run the math before talking to sales and compare vendors on the same basis.
How to get an accurate ConnectWise PSA quote
Before you fill in the form, write down how many technicians need access, how many of them touch billing or sales, which other ConnectWise products you need (RMM, ScreenConnect, CPQ), and how much you expect to grow over the contract term.
Then ask the sales team directly:
- Is this quote for Essentials or Pro, and does it include billing, agreements and GL integration?
- Are service desk-only licenses available for techs who never touch billing, and at what price?
- What will implementation and consulting cost, as a fixed figure with a timeline?
- Is Premium support included, or priced separately?
- What is the contract length, and what price increase applies at renewal?
- What volume discount applies at our technician count?
When you compare the quote against alternatives, add up implementation, training time, support upgrades, add-on modules and any consultant fees for customization. The monthly per-tech figure on its own understates the first-year cost.
Where Rallied fits on a ConnectWise board
A PSA records the ticket, routes it and bills the time, and a technician still has to do the work. For password resets and new-user setups, the ticket often waits in the queue far longer than the fix takes. That repetitive L1 work is the part ConnectWise PSA pricing does not cover at all.
Rallied is an AI agent that closes ConnectWise tickets. It runs the fix in Microsoft 365 and your RMM, then writes the notes and time entry back to the ticket through the ConnectWise Manage integration. It also works with HaloPSA and Autotask, with RMMs including NinjaOne, and pulls client documentation from IT Glue or Hudu during triage. If you have tried ConnectWise's own AI, our ConnectWise AI guide covers where it stops at suggestions.
Rallied's price is published. It is one plan at $300 a month, billed monthly with no annual plan, and it includes 2,000 credits. A ticket costs 1, 3 or 8 credits depending on how much work the agent did, and a charged ticket averages about 2.7 credits in Rallied's production data, which is roughly 700 tickets in a typical month. That is a typical figure, not a guarantee. A ticket the agent could not finish or was not allowed to act on is never charged, and at zero credits the agent pauses and leaves an internal note instead of billing past your balance. Full details are on the pricing page.
To see it work on your own ConnectWise board, book a demo.
Frequently Asked Questions
Why doesn't ConnectWise publish PSA pricing publicly?
ConnectWise uses a quote-based model, so prices depend on your package, technician count, license types, add-on modules and contract terms. The PSA pricing page lists what is in Essentials and Pro but asks you to request a quote for the price. That lets ConnectWise tailor each deal, and it also makes comparison shopping harder.
How much does ConnectWise PSA cost per user per month?
TrustRadius lists a subscription at $35 per tech per month, and CheckThat.ai estimates $55 to $100+ per user per month for MSPs with 20 to 50 technicians. One MSP on Reddit reported paying $25 per user for service desk-only licenses and $65 for full licenses. Your price depends on package, license type and how hard you negotiate.
What is the total cost of ownership for ConnectWise PSA?
Vendr's buyer data shows a median ConnectWise contract of $21,630 a year, with a range from $6,066 to $167,281, across ConnectWise products. On top of the subscription, budget for implementation, which SuperOps estimates at $500 to $20,000+ depending on size, plus training time, Premium support if you need it and add-on products like ScreenConnect.
What is the difference between ConnectWise PSA Essentials and Pro?
Essentials covers service delivery: ticketing, SLAs, projects, time and expense tracking, reporting, workflow automation and standard support. Pro adds quoting and sales management, procurement and inventory, billing and finance, agreement management, GL and accounting integrations, and RPA Bot Automation. If you bill recurring agreements from your PSA, you need Pro.
Does ConnectWise PSA require implementation consultants?
It is not strictly required, but ConnectWise sells implementation and add-on consulting on both Essentials and Pro, and most MSPs use ConnectWise's services or a third-party consultant. The platform is complex, and a do-it-yourself setup often takes longer to deliver value.
Is there a free trial of ConnectWise PSA?
TrustRadius and Capterra both list no free trial or free version for ConnectWise PSA. ConnectWise offers a recorded demo and live demo sessions instead. SuperOps, by comparison, offers a free trial.
Are there cheaper alternatives to ConnectWise PSA with published pricing?
Yes. HaloPSA lists a single all-inclusive plan at £69 per agent per month, billed annually, plus a required onboarding package priced by scope, so you can work out most of the cost before talking to sales. SuperOps no longer lists prices, but it bills per endpoint with unlimited technicians and offers a free trial.
What's the difference between ConnectWise PSA and ConnectWise Manage?
They are the same product. ConnectWise Manage was renamed ConnectWise PSA, so older reviews and documentation that mention Manage refer to the same platform.