Syncro XMM: What MSPs need to know about the unified platform
Most MSPs run endpoints in one tool, tickets and billing in another, and Microsoft 365 tenants in a third. Syncro XMM (Extended Monitoring and Management) is Syncro's attempt to put all three in one place: a single platform that combines RMM, PSA and Microsoft 365 multi-tenant management, so devices, tickets, invoices and Entra ID users sit in one console. Syncro launched it in April 2025, and it comes with the Team plan at $179 per technician per month, billed annually.
What is Syncro XMM?
Syncro XMM stands for eXtended Monitoring and Management. Syncro positions it as a new category at the core of your stack rather than a feature update, and it built XMM in collaboration with Microsoft. That work shows up as Entra ID management and Microsoft Defender integration built directly into the platform.
The platform covers three jobs that usually live in separate tools:
- Remote monitoring and management (RMM) for endpoints
- Professional services automation (PSA) for ticketing and billing
- Microsoft 365 management for cloud identity and security
The pitch is that one system with one login replaces separate RMM licenses, PSA subscriptions and third-party M365 tools. Each of those adds cost and training, and each handoff between them is a place where work falls through. Syncro now sells from the syncrosecure.com domain and markets the same platform to internal IT departments as well as MSPs.
If you want background on how the two core halves differ, the guide to RMM vs PSA covers it.
What's inside Syncro XMM
Remote monitoring and management (RMM)
The RMM component covers traditional endpoint management. You get real-time monitoring of client devices, automated patch management for Windows and third-party apps, and remote access. The scripting engine ships with a library of ready-to-use scripts, so you can automate routine maintenance and deploy software across your fleet. Both plans include unlimited endpoints per technician.
If you're coming from a standalone RMM like NinjaOne or Kaseya, this should feel familiar. The difference is that it shares data with the PSA and M365 tools from the start instead of connecting through an integration.
Professional services automation (PSA)
The PSA side handles service operations: ticketing, time tracking, billing, invoicing, contract management and project management. It includes automated billing based on contract terms, customizable ticket workflows, and an end user portal where clients submit requests. On the Team plan, the PSA now also writes AI ticket summaries and triages incoming tickets, which is covered in the AI section below.
The PSA market has long been dominated by ConnectWise and Autotask. Syncro's argument is that a cloud-native PSA built alongside the RMM and M365 tools beats a legacy platform that needs heavy customization. For a direct comparison, read ConnectWise vs Syncro, and the roundup of the best PSA software for MSPs covers the wider market.
For MSPs planning their full automation stack, it helps to understand how RMM automation works alongside your PSA.
Microsoft 365 management
This is the part that sets XMM apart. The Microsoft 365 layer gives you multi-tenant control over your clients' M365 environments. You can sync Entra ID (formerly Azure AD) users, reset passwords, manage MFA methods and enforce security baselines directly from Syncro.
The security baselines deserve a closer look. Syncro provides CIS-aligned baselines that audit your tenants against industry best practice, with daily compliance checks, alerts when configurations drift, and reports you can share with clients. For MSPs building an MSSP practice, this is the minimum security-minded clients will expect.
Once a tenant is connected, you can handle password resets and MFA changes without logging into the Microsoft admin center. If you manage tenants with a separate tool today, it is worth comparing against CIPP for Microsoft 365 management before you switch.
Syncro XMM features beyond the three components
Syncro's baselines are built on the CIS Microsoft 365 Foundations Benchmark, which CIS currently lists at version 7.0.0. The platform checks tenants against these controls daily and alerts you to failures or drift.
You also get continuous visibility into each client's Microsoft Secure Score and a Syncro-calculated Compliance Score. That makes it easier to spot problems before they turn into incidents, and it gives you something concrete to show security-conscious clients.
Cloud Backup is an add-on at $1.90 per user per month that protects Microsoft 365 and Entra ID, with backed-up data stored in Azure. It covers Exchange, SharePoint, OneDrive and Teams, runs twice daily, and supports granular restores. It does not protect Google Workspace, and Syncro CEO Michael George told The MSP Summit the company's plan is to "continue to double down on Microsoft."
If you resell Microsoft 365, Syncro can pull license usage and invoice clients automatically, without manual reconciliation.
Syncro's integrations page lists security, network monitoring and billing tools alongside importers for Atera, Autotask and ConnectWise PSA, and Syncro provides a bulk agent installer for moving off another platform. Both plans include 24/5 live support, and Syncro is SOC 2 Type II certified.
Syncro started as a cloud-native product rather than an on-premises platform retrofitted for the cloud, which shows in faster deployment and a more modern interface than older PSA and RMM suites.
AI in Syncro XMM: what changed in 2026
The biggest change since launch is AI. Syncro's pricing page now lists three AI features:
- An MCP server that connects Syncro to AI tools technicians already use, including Claude, ChatGPT and Copilot. It is included in both plans.
- Ticket summaries that pull the issue, the history, what has been tried and the current status into one snapshot before a technician opens the ticket. These are Team only.
- Automated triage and dispatch, which prioritizes each incoming ticket and routes it to a technician by skill, availability and workload. This is also Team only.
The AI features are free through January 2027. After that, triage and dispatch move to usage-based billing with a pool of free monthly credits, so put that line in your budget before your next renewal.
Syncro also markets what it calls Agentic Service Delivery and says it closes tickets up to 30% faster. Its homepage cites a 43% reduction in ticket handling time and a 14% improvement in first-time fix rate. All three are Syncro's own figures, so check them against your own queue during the trial. Summaries and routing save technician time, but you should confirm which fixes the platform actually runs and which still land with a person.
Syncro XMM pricing and plans
Syncro pricing is per technician rather than per endpoint, with unlimited endpoints in every plan, so costs stay predictable as device counts grow. Paying annually saves 19% over monthly billing.
| Plan | Monthly billing | Annual billing | RMM and PSA | M365 management (XMM) | AI summaries and triage | Best for |
|---|---|---|---|---|---|---|
| Core | $159/tech/month | $129/tech/month | Yes | No | No | Traditional RMM/PSA needs |
| Team | $209/tech/month | $179/tech/month | Yes | Yes | Yes | MSPs managing M365 tenants |
| Enterprise / Custom | Contact sales | Contact sales | Yes | Custom | Custom | Large or complex organizations |
The Core plan covers endpoint management and service delivery: unlimited endpoints, Windows patch management, scripting, ticketing, billing and the mobile app. It does not include the Microsoft 365 management layer, which is the part that makes it XMM.
The Team plan adds Entra ID sync, security baselines, automated compliance monitoring and M365 user actions from inside Syncro. It also adds AI ticket summaries, automated triage and dispatch, advanced ticket automations, network discovery and asset warranty tracking.
The Enterprise / Custom tier is for larger organizations and offers volume pricing, PO billing, multi-year terms and custom start dates. Cloud Backup is a separate add-on at $1.90 per user per month. The free trial runs 14 days with full Team plan access and needs no credit card.
Members of r/syncro pointed out after launch that XMM comes with the Team plan at no additional charge. So the real decision is whether the M365 tools and AI features justify paying $179 per technician per month for Team instead of $129 for Core on annual billing, or $209 instead of $159 on monthly billing. If you don't manage Microsoft 365 tenants for clients, Core is enough. For a deeper breakdown, see what MSPs pay for Syncro.
Who should use Syncro XMM?
Syncro XMM is a good fit for:
- MSPs whose clients run on Microsoft 365 and Entra ID, because that is where the integrated management saves the most time.
- Providers trying to cut tool sprawl, since one platform can replace separate RMM, PSA and M365 tools.
- Small to mid-size MSPs without a dedicated implementation team, which is who per-technician pricing and quick setup suit best.
- MSSPs serving SMBs, who can build security services on the CIS-aligned baselines and compliance reports.
It is a weaker fit for:
- Google Workspace shops. Syncro is Microsoft-focused, and its CEO has said it intends to stay that way.
- MSPs that need heavy custom workflows or enterprise-grade role-based access. The Enterprise tier changes commercial terms such as volume pricing and contract length, so test workflow depth in the trial before you commit.
- Shops that prefer best-of-breed point tools and are happy to own the integration work between them.
If XMM doesn't match how you work, the list of Syncro alternatives covers other options, and there are head-to-head comparisons of SuperOps vs Syncro and Syncro vs Atera.
How Syncro XMM fits into your automation stack
XMM is part of a broader move toward platform consolidation in the MSP market. For years the standard approach was to buy best-of-breed tools, connect your RMM to your PSA through APIs, add a separate M365 management tool, and maintain the joins yourself.
That works, but it creates friction. Data doesn't flow cleanly, workflows span several interfaces, and training takes longer because technicians have to learn several systems. Unified platforms like XMM bet that most MSPs will trade some depth in each area for one system, and for many shops that trade is worth it. The guide to unified IT management for MSPs goes further into that trade-off.
The automation case is strongest when the RMM, PSA and M365 tools share data. A failed security baseline check can create a ticket automatically, and a new user in Entra ID can trigger your standard onboarding script, without anyone copying details between systems.
Consolidation still leaves the L1 queue with your technicians. Password resets, account changes and basic M365 admin consume hours that could go to higher-value work, which is why L1 tickets eat into MSP margins. Rallied works on that queue, but in a different PSA. It is an AI agent that closes tickets in ConnectWise, HaloPSA and Autotask by running the fix in Microsoft 365 and your RMM, then writing the notes and time entry back to the ticket. It does not connect to Syncro's PSA, so it is an option for shops staying on one of those three rather than migrating to Syncro.
Getting started with Syncro XMM
Start with the 14-day free trial, which needs no credit card and gives you full Team plan access. That is enough time to connect a Microsoft tenant, attach a baseline and run a few days of real tickets through the AI triage.
The basic setup flow:
- Integrate your Microsoft 365 tenant or CSP
- Map your Microsoft tenants to Syncro tenants
- Sync Entra ID users
- Attach a security baseline
Plan for delegated admin work on the Microsoft side before tenant actions will run. One Syncro community member who joined the early access program described the setup as "plenty of GDAP config," so give whoever owns your Microsoft partner relationship time in the first week.
During the trial, check three things: whether the baselines catch drift you already know exists in a real tenant, how triage and dispatch route your actual ticket mix, and what usage-based AI billing is likely to cost you after January 2027.
If you run ConnectWise, HaloPSA or Autotask and moving PSAs for XMM isn't worth it, see what Rallied can do. It resets passwords and sets up new hires from the ticket, then writes the notes and time entry back so your team can spend its hours on project work. Rallied costs $300 a month with 2,000 credits, which covers roughly 700 tickets in a typical month, and a ticket it couldn't finish or wasn't allowed to act on is not charged.
For the wider picture, read Best MSP Software in 2026.
Frequently Asked Questions
Do you need the Team plan to use Syncro XMM?
Yes, if you want the Microsoft 365 management features that make it XMM. The Core plan includes RMM and PSA only, while M365 management, security baselines and Entra ID sync require Team. XMM is included in Team at no additional charge.
How does Syncro XMM pricing compare to buying separate tools?
Team costs $179 per technician per month billed annually, or $209 monthly, with unlimited endpoints. That puts it in the range of a mid-tier RMM and PSA combination, and it also includes M365 management, security baselines and AI ticket triage that would need separate subscriptions elsewhere. Cloud Backup is extra at $1.90 per user per month.
Can you migrate from another PSA or RMM to Syncro XMM?
Yes. Syncro provides a bulk agent installer and migration tools for moving off another platform. On the Microsoft side, expect some delegated admin (GDAP) configuration before tenant actions work.
Is Syncro XMM suitable for MSSPs?
The CIS-aligned security baselines, daily drift checks and compliance reporting make it viable for MSSPs serving SMBs. If you need enterprise-grade security orchestration, you will likely need additional tools alongside it.
Does Syncro XMM work with Google Workspace?
No. Syncro XMM is Microsoft-focused, and its M365 management, Entra ID sync, security baselines and Cloud Backup only work with Microsoft environments. Syncro's CEO has said the company plans to keep its focus on Microsoft.
What is the difference between Syncro Core and Syncro Team?
Core gives you RMM and PSA with unlimited endpoints. Team adds Microsoft 365 management, security baselines, Entra ID sync, AI ticket summaries, automated triage and dispatch, network discovery and asset warranty tracking. On annual billing, Core costs $129 per technician per month and Team costs $179.
Does Syncro XMM include AI features?
Yes. Both plans include an MCP server that connects Syncro to tools like Claude, ChatGPT and Copilot, and the Team plan adds AI ticket summaries and automated triage and dispatch. The AI features are free through January 2027, after which triage and dispatch move to usage-based billing with a pool of free monthly credits.