IT Glue vs Hudu: Which documentation tool fits your MSP in 2026
IT Glue vs Hudu comes down to team size, contract tolerance and stack. Hudu costs $27 per user per month billed annually, with no user minimum or contract and a self-hosted option. IT Glue starts at $29 per user on a 36-month term, a 5-user minimum and a one-time onboarding fee, and fits MSPs already running Kaseya tools.
When a server goes down at 2 AM or a client calls about a password reset, your techs need the answer in the documentation, fast. The right platform can mean the difference between a five-minute fix and a two-hour investigation. IT Glue and Hudu both centralize client knowledge, store passwords and sync with your PSA, but they price and package that job very differently, so the details below matter more than the feature checklists.
IT Glue vs Hudu at a glance
| Area | IT Glue | Hudu |
|---|---|---|
| Starting price | $29/user/mo (Basic), 36-month term | $27/user/mo billed annually, $30/user/mo monthly |
| User minimum | 5 users; 1-4 user Enterprise option at $49-102/user | None |
| Setup cost | One-time onboarding fee | No setup fee |
| Hosting | Vendor-hosted SaaS | Cloud-hosted or self-hosted, same subscription |
| Integrations | Basic 1, Select 2, Enterprise unlimited | 60+ on the single plan |
| Network discovery | Network Glue add-on, $453/month | Hudu Radar add-on, $44 to $449/month |
| AI assistant | Cooper Copilot and AI-powered SOP generator on every plan | Hudini, with the admin choosing the AI provider |
| Free trial | Contact sales | 14 days, no credit card |
| Time to implement (G2 reviewers) | 2 months | 1 month |
Sources: IT Glue Pricing, Hudu Pricing, G2, TrustRadius
What IT Glue and Hudu do
At their core, both tools are IT documentation platforms. They store client information, network diagrams, passwords and procedures in one searchable system organized by client. Neither is a ticketing system, so tickets stay in ConnectWise, Autotask or whatever PSA you run, and the documentation tool sits beside it.
IT Glue has been around since 2013 and was acquired by Kaseya in December 2018. It is built for scale, with deep ties to other Kaseya products and the enterprise features larger MSPs ask for. Hudu launched later as a challenger, positioning itself as a simpler, cheaper alternative with a focus on user experience and self-hosting.
What is IT Glue
IT Glue is a cloud-based documentation platform owned by Kaseya. It targets MSPs with PSA and RMM sync, a password vault and a structured, per-client documentation model, and it is the product most MSPs compare everything else against.
IT Glue is SOC 2 Type II compliant. Every plan includes the Vault, Password SafeShare, SSO, IP access control, automated account backup, runbooks, workflows, Cooper Copilot AI and an AI-powered SOP generator that records your clicks and keystrokes as you work and turns them into step-by-step procedures. Network discovery and automated password rotation sit in the separate Network Glue add-on. IT Glue integrates with PSA platforms including ConnectWise Manage, Autotask, Kaseya BMS and ServiceNow, plus RMM tools like NinjaRMM, ConnectWise Automate, Kaseya VSA and Datto.
Pricing starts at $29 per user per month for Basic with a 5-user minimum. Select is $38 per user and Enterprise is $44 per user. All listed prices assume a 36-month term, and a one-time onboarding fee applies.
What is Hudu
Hudu is a documentation platform you can run in Hudu's cloud or on your own server. Hudu says more than 6,000 IT teams use it, and it has grown as the cheaper, easier IT Glue alternative. Our full Hudu review covers the product in more depth.
Hudu has a single plan at $30 per user per month, or $27 per user per month billed annually. There are no user minimums, setup fees or contracts. The plan includes the password vault, asset management, IPAM, rack management, process and SOP management, a secure client portal with unlimited free portal users, website and SSL monitoring, and the Hudini AI assistant.
The main differences from IT Glue are self-hosting at the same price, a simpler interface and faster implementation. Network discovery comes from Hudu Radar, an add-on starting at $44 per month.
IT Glue vs Hudu pricing in 2026
Pricing is where the two platforms differ most. IT Glue uses tiers, seat minimums and a three-year term, while Hudu sells one plan month to month.
IT Glue pricing
| Plan | Price | Minimum Users | Key Features |
|---|---|---|---|
| Basic | $29/user/mo | 5 users | 1 integration, one-way PSA/CRM and RMM sync, Vault, workflows, Cooper Copilot |
| Select | $38/user/mo | 5 users | 2 integrations, two-way PSA/CRM sync, all Basic features |
| Enterprise | $44/user/mo | 5 users | Unlimited integrations, two-way PSA/CRM sync, all Basic features |
| 1-4 users | $49-102/user/mo | N/A | Only available on Enterprise tier |
Source: IT Glue Pricing
Every price assumes a 36-month term and adds a one-time onboarding fee. IT Glue does not publish the fee on its pricing page; TrustRadius lists the entry-level setup fee at $545, so confirm the current figure with sales. For teams under 5 users, the per-seat price climbs to $49-102.
Add-on costs add up quickly:
- Network Glue is $453/month for automated discovery, device and port documentation, Microsoft users and groups, BitLocker recovery keys and automated password rotation.
- MyGlue is $407/month for the client-facing password and document portal.
- myITprocess is $199/month for 10 licenses or $299/month for 30, for QBR reports and IT roadmaps.
Network Glue and MyGlue also carry an onboarding fee and need an active IT Glue subscription.
Hudu pricing
| Plan | Monthly | Annual | Key Features |
|---|---|---|---|
| Hudu | $30/user/mo | $27/user/mo | No minimums, no contracts, cloud or self-hosted, all features |
Source: Hudu Pricing
Hudu's pricing is simple: one plan, every feature included, no user minimums or setup fees, and a 10% discount for annual billing. The Hudu Radar add-on for network discovery is priced by the number of collectors you deploy:
| Radar tier | Monthly | Collectors | Billed annually |
|---|---|---|---|
| Starter | $44/mo | 5 | $529 |
| Growth | $89/mo | 25 | $1,068 |
| Scale | $269/mo | 150 | $3,229 |
| Enterprise | $449/mo | 500 | $5,389 |
Hudu also sells professional services (guided migrations, hosting transfers, custom scripting) starting at $199.
Cost at different team sizes
Monthly list cost, using annual billing for Hudu and IT Glue's 36-month pricing. Onboarding fees and add-ons are not included.
| Team Size | IT Glue Basic | IT Glue Enterprise | Hudu (Annual) |
|---|---|---|---|
| 3 users | $145/mo (pay for 5 seats) | $147-306/mo (1-4 user option) | $81/mo |
| 5 users | $145/mo | $220/mo | $135/mo |
| 10 users | $290/mo | $440/mo | $270/mo |
| 20 users | $580/mo | $880/mo | $540/mo |
At 5 users, Hudu ($135) and IT Glue Basic ($145) are close. Basic allows one integration, though, so if you need more than one sync, such as a PSA and an RMM, you land on Select ($190 for 5 seats) or Enterprise ($220), and the gap widens as you add techs. Hudu claims you save around 40% against IT Glue's Enterprise tier, and the list prices back that up: $135 against $220 at 5 users.
List price is not always what you pay. G2 reviewers report an average discount of 10% on IT Glue and 6% on Hudu, so there is some room to negotiate, especially on the IT Glue side.
IT Glue vs Hudu features
Both platforms cover documentation, passwords, assets and integrations. The difference is in depth, packaging and how much setup each one asks of your team.
Documentation and knowledge base
Both IT Glue and Hudu offer structured documentation with templates, version control and search. IT Glue provides a more rigid framework that keeps large teams consistent, with document flags, completion profiles, checklists and runbooks. Hudu offers more flexibility through custom asset layouts, linked records and Magic Dash, which smaller teams often prefer. One MSP comparing the two on r/Autotask noted that Hudu lets you control the CSS, so you can change how it looks to a large extent.
Both now capture procedures as you work. IT Glue's AI-powered SOP generator records each step in the browser and writes the SOP for you. Hudu's ScreenCapture and process and SOP management cover the same need inside the core plan. For the habits that make either tool useful, see our practical guide to MSP documentation.
Password management
Both platforms include encrypted password vaults with access controls and sharing. Every IT Glue plan includes Password SafeShare for time-limited or usage-based password links, plus an OTP generator. Automated password rotation is part of the Network Glue add-on, so budget the $453 per month if rotation is the reason you are buying.
Hudu lets you store, share and audit credentials with built-in access controls, and its client portal lets you share credentials with clients at no extra cost. For most MSPs, both handle day-to-day password management adequately.
Network discovery
Network Glue is IT Glue's most mature add-on. It scans client networks, documents devices, ports and connections, pulls in Microsoft users and groups and BitLocker recovery keys, and keeps the records current automatically, for $453 per month.
Hudu Radar handles network discovery and monitoring and is priced by collector count, from $44 per month for 5 collectors to $449 per month for 500. If discovery decides the purchase, run both against one real client network before you sign, because a 20-client MSP will need a different Radar tier than a 3-client one.
AI assistants
IT Glue includes Cooper Copilot and the AI-powered SOP generator on every plan, including Basic. Our breakdown of Cooper Copilot and what MSPs need to know and our guide to IT Glue AI cover what it does well and where it stops.
Hudu's assistant is Hudini, included in the plan. Your administrator configures which AI provider it uses, and that provider's usage is billed separately, so factor the extra bill into the comparison. Both assistants help techs find and write documentation, but neither tool works tickets, which stay in your PSA.
Integrations
| Category | IT Glue | Hudu |
|---|---|---|
| PSA | ConnectWise Manage, Autotask, Kaseya BMS, ServiceNow, HaloPSA | ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, Syncro, SuperOps |
| RMM | Kaseya VSA, ConnectWise Automate, NinjaRMM, Datto RMM, N-Central | NinjaOne, Datto RMM, N-central, Atera, Addigy |
| Networking | Cisco Meraki, Auvik, Domotz, Datto Networking | Auvik, Cisco Meraki, Cloudflare |
| Microsoft | M365, Azure AD, Active Directory, Intune | Microsoft 365, Intune, CIPP |
| Communication | Slack, Microsoft Teams | Slack, CW ScreenConnect, CloudRadial |
Source: IT Glue, Hudu Integrations
Hudu lists more than 60 integrations and IT Glue's integrations page lists dozens, so the count is no longer the deciding factor. Packaging is. IT Glue's Basic plan allows one integration and Select allows two, so an MSP syncing a PSA, an RMM and Microsoft 365 needs Enterprise. Hudu includes every integration, the REST API and webhooks on its single plan. Hudu syncs Microsoft 365 directly and through CIPP, which our CIPP guide explains. IT Glue still has the deeper Kaseya connections, which matters if you are an Autotask or Kaseya BMS shop.
Security and compliance
IT Glue is SOC 2 Type II compliant and provides access, audit and version control, SSO with just-in-time provisioning, IP access control and automated account backups. Hudu lists SOC 2 Type II, ISO 27001, ISO 27701, HIPAA, GDPR, PCI DSS and CMMC Level 1, with enforced SSO, MFA including Duo, granular permissions, audit logs and encryption at rest and in transit.
For MSPs with strict data residency requirements, Hudu's self-hosting option can be the deciding factor, and it costs the same as the cloud plan. IT Glue is vendor-hosted SaaS only, which may not work for some regulated clients.
What MSPs say about IT Glue and Hudu
Review data lines up with what MSPs say on forums. Hudu holds a 4.7 out of 5 rating from 350+ G2 reviews, and TrustRadius scores Hudu 9.7 and IT Glue 8.7 out of 10. G2 reviewers report implementing Hudu in about 1 month against 2 months for IT Glue, and seeing a return in 4 months against 10. Those figures come from 18 Hudu responses and about 38 IT Glue responses, so treat them as a signal rather than a benchmark.
IT Glue user feedback
IT Glue users consistently praise its depth and integrations. Linking related assets, pulling documentation from RMM tools and managing complex client environments earn high marks from larger MSPs, and 86% of IT Glue reviewers on TrustRadius say they would buy again.
Complaints about the interface are just as consistent. Slow performance is one of the top cons tagged on G2, users criticize search for missing relevant results, and some MSPs report needing a dedicated administrator, a person whose job is the tool.
Hudu user feedback
Hudu users highlight simplicity and value. Ease of use is the most-tagged pro on G2 with 207 mentions, and teams report being productive sooner than they were with IT Glue.
The main criticism is gaps in features and integrations: G2 reviewers tag missing features 75 times and poor integration 43 times. Some users miss the depth of IT Glue's PSA automation and network discovery. In one 2023 r/Autotask evaluation, the MSP found Hudu had some good features but chose IT Glue overall.
Which MSPs should choose IT Glue or Hudu
The right choice depends on your team size, budget, stack and how long you are willing to commit.
Choose IT Glue if
- You have 10+ users and can justify the per-seat cost
- You need Network Glue's discovery, BitLocker key capture and automated password rotation
- Deep two-way PSA sync is critical to your workflows
- You already run Kaseya products such as Autotask, Kaseya BMS or Kaseya VSA
- You have someone who can own platform administration
- You want Cooper Copilot and the SOP generator included without a separate AI bill
Choose Hudu if
- You are a smaller MSP, especially one with fewer than 5 techs
- Budget is a primary concern
- You need self-hosting for compliance or data control
- You prefer a simpler interface and a faster rollout
- You want a 14-day trial and month-to-month billing before committing
If you want to compare more than these two, our roundup of the best IT documentation software for MSPs and our list of IT Glue alternatives cover the other options.
Switching between IT Glue and Hudu
Switching documentation platforms is not trivial. Your documentation is the institutional knowledge of your business, and losing it or scattering it during a migration creates real operational risk.
Start with the contract. IT Glue's listed prices assume a 36-month term, so check your renewal date before you plan a move. Hudu advertises help for MSPs still in an IT Glue contract, and its professional services for guided migrations start at $199. IT Glue offers a migration service and automated account backups, and Hudu includes data export on its plan, so neither platform locks your data in.
G2 reviewers put implementation at about 1 month for Hudu and 2 months for IT Glue, and a full migration can run longer depending on how much documentation you have and how complex your setup is. Plan for parallel operation during the transition, and expect some productivity hit as your techs learn the new system.
Start with a pilot. Migrate one client's documentation first to learn the process and catch any mapping issues before you commit your entire knowledge base.
Documentation is just the start
Your documentation platform holds the answer, but a technician still has to search it, read it and do the work. Password resets are the clearest example: the procedure is documented, and the ticket still waits in the queue until someone picks it up.
Rallied is an AI agent that closes tickets in your PSA, whether you run ConnectWise, HaloPSA or Autotask. During triage it pulls the client's docs from IT Glue or Hudu through the Hudu integration or the IT Glue equivalent, runs the fix in Microsoft 365 or your RMM, and writes the notes and time entry back to the ticket. Rallied is $300 a month with 2,000 credits included, and a ticket like a password reset uses 3 credits. A ticket the agent could not finish or was not allowed to act on is never charged.
Whether you choose IT Glue or Hudu, the documentation pays off when it gets used on every ticket, not only when a tech remembers to look. See the tickets Rallied works, calculate your ROI or request a demo.
For the wider picture, read our guide to the best MSP software in 2026.
Frequently Asked Questions
Is IT Glue or Hudu better for a small MSP with 3-5 technicians?
For smaller teams, Hudu is usually the better fit. It has no user minimum or setup fee and costs $27 per user per month billed annually, so 3 techs pay $81 a month. IT Glue's standard plans need 5 seats, so you either pay for 5 Basic seats ($145 a month) or take the 1-4 user Enterprise option at $49-102 per user, plus a one-time onboarding fee.
Does Hudu have the same integrations as IT Glue?
Hudu lists more than 60 integrations and IT Glue lists dozens, but they package them differently. IT Glue's Basic plan allows one integration, Select allows two and Enterprise is unlimited, while Hudu includes every integration on its single plan. Both cover ConnectWise, Autotask, HaloPSA and Kaseya BMS. IT Glue adds ServiceNow and deeper ties to other Kaseya products, while Hudu adds Syncro, SuperOps and other smaller PSAs.
Can I self-host IT Glue or Hudu for compliance reasons?
Only Hudu offers self-hosting, and it costs the same as the cloud-hosted plan. IT Glue is vendor-hosted SaaS only. If your clients or compliance requirements demand that data stays on your own servers, Hudu is the option between these two.
Which has better network discovery, IT Glue or Hudu?
IT Glue's Network Glue is the more established add-on, documenting devices, ports, Microsoft users and groups and BitLocker keys, and it includes automated password rotation, for $453 per month. Hudu Radar is priced by collectors, from $44 per month for 5 collectors up to $449 per month for 500. Test both on a real client network before deciding.
How do migration paths compare when switching between IT Glue and Hudu?
Hudu sells guided migration services starting at $199 and includes data export on its plan. IT Glue offers a migration service and automated account backups. Check your IT Glue renewal date first, because its listed pricing assumes a 36-month term, then pilot one client before moving everything.
Is IT Glue worth the higher price compared to Hudu?
IT Glue is worth the premium if you need Network Glue, deep two-way PSA sync, close ties to Kaseya products or the MyGlue client portal. For most smaller MSPs, Hudu covers the core documentation, password and asset work at a lower price, roughly $135 against $220 a month at 5 users compared with IT Glue Enterprise.
Do IT Glue and Hudu offer a free trial?
Hudu offers a 14-day free trial with no credit card required. TrustRadius lists no free trial for IT Glue, so evaluation terms go through sales, though IT Glue does offer a free trial of its AI-powered SOP generator as a Chrome extension.